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Client Implementation Manager-Unhook Team

Date:  Jun 29, 2021
Location: 

Hoffman Estates, IL, US, 60169

88243

About CDK Global, Inc

CDK Global (NASDAQ:CDK) is a leading provider of integrated data and technology solutions to the automotive, heavy truck, recreation and heavy equipment industries. Focused on enabling end-to-end, omnichannel retail commerce through open, agnostic technology, CDK Global provides solutions to dealers and original equipment manufacturers, serving nearly 15,000 retail locations in North America. CDK solutions connect people with technology by automating and integrating all parts of the dealership and buying process, including the acquisition, sales, financing, insuring, parts supply, repair and maintenance of vehicles. Visit cdkglobal.com.

Position Summary

 

The Client Implementation Manager (CIM) serves as the primary point of contact for the client and all internal departments involved in the implementation process. The CIM has primary responsibility and accountability for the project management and delivery of a successful implementation for any assigned projects. They own the full life cycle of an install, from pre-sales Discovery through the onsite Go-live training and transition to Support.

 

Position Responsibilities & Essential functions

 

  • Leads a matrixed team of implementation project resources (Implementation Consultants, Field Engineering, Forms Fulfillment, Networking, etc) in the execution of remote and onsite client software implementations.
  • Maintains singular accountability for all aspects of the implementation process by holding all project resources accountable to the completion of tasks and meeting the project milestone dates.
  • Acts as primary implementation point of contact and escalation point for project stakeholders including all functional CDK departments, Clients, and Third Party Suppliers.
  • Develop implementation Project Plan to include project scope, resource requirements, key milestones, risk mitigation plan and installation success criteria.
  • Provides status updates, tracks open issues, and works with all CDK groups to resolution as required.
  • Develop, track and report key implementation progress metrics
  • Ensure Client satisfaction through follow-up, client responsiveness and thorough communication
  • Ability to utilize effective management, negotiation, and influencing skills both internally and externally to ensure a successful implementation of all products and services within scope.
  • Completes onsite and/or virtual discovery on all client installations ensuring accurate inputs are captured and proper expectations set with the client
  • Goes on-site to dealership locations to supervise the training and implementation activities as required.
  • Manages contract backlog to revenue goals for assigned geographic territory.
  • Claims contract lines in accordance with billing and Sarbanes Oxley guidelines

 

 

Qualifications & Job Requirements

 

  • Automotive dealership experience preferred
  • Bachelor’s degree or equivalent experience preferred
  • Experience with planning and executing customer-facing implementation or product delivery projects
  • Demonstrated influence and leadership ability in a matrixed environment
  • Demonstrated experience managing multiple priorities and balancing competing priorities.
  • Excellent interpersonal/communication and presentation skills 
  • Ability to travel 75% of the time

 

 

PREFERRED ATTRIBUTES & Qualifications

 

  • Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc)
  • Ability to consult and collaborate cross-functionally with other departments
  • Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


Nearest Major Market: Chicago

Job Segment: Implementation Manager, Outside Sales, Supply, Project Manager, Pre-Sales, Technology, Sales, Operations

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