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Dir, Implementation (Fixed Ops)

Date:  Sep 7, 2021
Location: 

Hoffman Estates, IL, US, 60169

90865

About CDK Global, Inc

CDK Global (NASDAQ:CDK) is a leading provider of integrated data and technology solutions to the automotive, heavy truck, recreation and heavy equipment industries. Focused on enabling end-to-end, omnichannel retail commerce through open, agnostic technology, CDK Global provides solutions to dealers and original equipment manufacturers, serving nearly 15,000 retail locations in North America. CDK solutions connect people with technology by automating and integrating all parts of the dealership and buying process, including the acquisition, sales, financing, insuring, parts supply, repair and maintenance of vehicles. Visit cdkglobal.com.

 

 

Position Summary

The Director, Implementation Fixed Operations is responsible for leading a team of consultants accountable for the set-up and installation of the CDK Dealer Management Systems as well as on educating clients about CDK’s family of products and solutions. The Director directly supports the Senior Director, Implementation in the development and execution of strategic initiatives. Oversees execution of department goals, best-in-class processes, excellent customer service and ongoing professional development of the team members. This leader also closely collaborates with other department directors/managers to execute the company’s overall strategy and goals. 

 

 Position Responsibilities & Essential functions

  • Provides professional leadership for the installation of remote and onsite client CDK Solutions; Maintains accountability for the installation and client training deliverables by holding all project resources accountable to the completion of tasks and meeting the project milestone dates with excellence.
  • Empower the IT team to succeed, assist in removing roadblocks, and coach the team to high levels of performance.
  • Responsible for establishing and delivering consistent and effective training strategies to CDK Global’s client portfolio. Leads the development of standard, documented and measurable processes for installations across all products.
  • Partners with sales and project management teams to develop strategies and resource plans to anticipate demand for implementation services and workforce needs.
  • Provides client insight and feedback to product development and professional services teams for product and services improvement.
  • Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits concerns; identifying trends; determining business process improvements; implementing change.
  • Manages an efficient, measured and transparent, pull-based, case management process.
  • Creates strong alignment with product launch, product development and training team
  • Balances employee location footprint to ensure maximum collaboration ability, control, BCP and cost optimization.
  • Ensures alignment of team to a continuously improvement NPS.
  • Consciously create a workplace culture that emphasizes the mission, vision, guiding principles, and values of the Company.  
  • Actively engages and collaborates with cross functional leaders to identify onsite and virtual installation process improvements in efforts to exceed client expectations for the CDK Solutions contracted.
  • Ensures organization meets budget expectations.
  • Partners with workforce management to optimize associate scheduling.
  • Conducts regular field and virtual visits to monitor and evaluate associate performance and identifies developmental opportunities.
  • Coaches, mentors, and collaboratively builds associate development plans and conduct ongoing feedback sessions to ensure progress.
  • Supports CDK overall transformational vision to Achieve Competitive Excellence (A.C.E.) through exhibiting: Customer First; OneCDK; and Exceed Expectations and Always Get Better.
  • Responsible for hiring, developing associates, building bench strength, monitoring performance, driving associate retention, and delivering performance reviews.
  • Perform other duties and projects required by the business senior leaders to improve our organizational posture.

 

Qualifications & Job Requirements

  • Bachelor’s degree
  • Minimum 8 years of experience in implementation related field
  • Minimum 5 years of experience in people management role
  • Exceptional written, verbal, and interpersonal communication skills.
  • Ability to measure, analyze and drive key performance indicators.
  • Ability to consult on complex business strategies and solutions.
  • Commitment to the goals, values, and mission of the organization
  • Proven relationship building capabilities
  • Must work well at the senior level in the organization with the ability to present to and influence senior management
  • Travel requirement up to 50%

 

Preferred Atributes & Qualifications

  • Experience with business process optimization – LEAN, Six Sigma etc. desirable

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few. At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


Nearest Major Market: Chicago

Job Segment: Implementation Manager, Outside Sales, Supply, Project Manager, Operations, Technology, Sales

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