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Supervisor Service Pricing Maintenance

Date:  Mar 26, 2021

Hoffman Estates, MD, US, 60169


About CDK Global, Inc

CDK Global (NASDAW:CDK) is a leading provider of integrated data and technology solutions to the automotive, heavy truck, recreation and heavy equipment industries. Focused on enabling end-to-end, omnichannel retail commerce through open, agnostic technology, CDK Global provides solutions to dealers and original equipment manufacturers, serving nearly 15,000 retail locations in North America. CDK solutions connect people with technology by automating and integrating all parts of the dealership and buying process, including the acquisition, sales, financing, insuring, parts supply, repair and maintenance of vehicles. Visit

Position Responsibilities & Essential functions


  • Monitors, tracks, assigns, assess scope of incoming backlog contracts
  • Sets agenda, schedules, and facilitates professional customer meetings to introduce customer to our process and promised delivery
  • Gain clear understanding of customer’s pricing strategy
  • Consults with customer on service pricing best practice as it relates to ease of use, consistency, and other application interfaces
  • Administration of contracted work through Salesforce, marking contracts for install/billing and tracking project through monthly follow-up process
  • Establishes metrics to be used by analysts for monthly sustainment calls
  • Supervision of team of analysts to handle approximately 100 recurring contracts per month
  • Liaison with other departments within CDK and partnering with onsite consultants as required
  • Quality control on completed work and ongoing sustainment
  • Develop processes that will accommodate a large customer volume
  • Fulfilling contracts when at peak times or when additional staffing is unavailable
  • Acting as SME on issues relating to Service Pricing and other CDK products that interact with Service Pricing
  • Works to establish efficient processes to reduce administrative work
  • Proactively communicates with Senior Manager or Director to avoid unsatisfactory customer delivery. 


Qualifications & Job Requirements


  • Excellent analytical skills
  • Excellent interpersonal skills
  • Excellent MS Office skills
  • A high consulting level knowledge of Service Pricing Systems, CDK Service, CDK Drive Service and Parts and CDK.
  • Minimum 10 years relevant experience in the automotive industry
  • Minimum of 5 years’ experience within CDK and preferably within consulting


CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

Nearest Major Market: Chicago

Job Segment: Pricing, Outside Sales, Consulting, Supply, Operations, Sales, Technology

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