Director, Network Solutions - Project Management

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Date: Feb 10, 2021

Location: Plymouth, MN, US, 55441

Company: CDK

About CDK Global, Inc

CDK Global (NASDAW:CDK) is a leading provider of integrated data and technology solutions to the automative, heavy truck, recreation and heavy equipment industries. Focused on enabling end-to-end, omnichannel retail commerce through open, agnostic technology, CDK Global provides solutions to dealers and orginal equipment manufacturers, serving nearly 15,000 retail locations in North America. CDK solutions connect people with technology by automating and integrating all parts of the dealership and buying process, including the acquisition, sales, financing, insuring, parts supply, repair and maintenace of vehicles. Vist cdkglobal.com.

Position Summary

 

The Director, Network Project Management Organization (PMO) is responsible for the successful implementation of networking products (hardware/peripherals, telephony, WAN/LAN, network security, etc) by providing leadership and direction to the networking project management team, including effective management of staff and resources, services, and solutions that will ensure achievement of timely and effective implementations with a high level of customer satisfaction. Provides strategic direction and expert project management knowledge while making decisions and solving complex problems to ensure the right products are sold in partnership with sales and installation of backlog.

 

Position Responsibilities & Essential functions

  • Responsible for the integration and management of all network implementation activities required for delivering product installation for CDK’s clients; Responsible for client satisfaction, NPS and issue resolution for network product installations.
  • Maintains a DAILY rigorous focus on implementation backlog ensuring hands on detail knowledge of project in his/her regions – ensures projects are scheduled quickly and that projects on hold are escalated quickly
  • Partners cross functionally as required, to develop and install customized product solutions and ensure the delivery of world-class implementation services for CDK’s networking clients
  • Partners and collaborates with sales organization to increase market share and reference-able client base 
  • Identifies and mitigates high-level risks across the team and implementation projects; Manage and diffuse escalations
  • Responsible for review and approval of proposed business and allocates resources based on the project demand
  • Accountable for making tactical day-to-day and long term strategic decision and activities performed by the team
  • Responsible for ensuring Network PMO adherence to Sarbanes Oxley guidelines
  • Develops a highly skilled team of Project Managers and Project Specialists; Responsible for hiring, developing associates, building bench strength, monitoring performance, driving associate retention, and delivering performance reviews.

 

Qualifications & Job Requirements

  • Bachelor degree
  • Minimum 10 years of experience in related field
  • Demonstrated influence and leadership ability in a matrixed environment
  • Excellent verbal and written communications skills
  • Experience in strategic customer relationship management. Specific demonstrated experience in interpreting and influencing customer expectations, aligning product performance requirements and delivery schedules to client expectations, and proactively removing conflict from expectation gaps.
  • Experience in partnering with Sales in the planning and execution of strategic business development activities (i.e. Request for Proposal (RFP) response, SOW development, etc)
  • Must have the ability to diffuse stressful situations in a calm manner with extreme professionalism.
  • Must work well at the senior level in the organization with the ability to present to senior management
  • Must follow a very rigorous and thoughtful communication format when dealing with escalations ensuring speed of response, thorough details orientation and complete understanding.  Avoids piecemeal responses and quickly assumes accountability and command
  • Previous network implementation experience required
  • 5+ years managing teams and a proven track record building a culture of accountability, follow up and success recognition
  • Demonstrated ability to manage multiple resources across multiple projects who are working on complex projects simultaneously

 

PREFERRED ATTRIBUTES & Qualifications

 

  • Cisco certification or strong experience working in a Cisco certified organization and complying to Cisco required processes
  • Auto dealership experience is a plus
  • Expert level knowledge of Salesforce
  • Understanding of NPS and building a culture around it

 

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


Nearest Major Market: Minneapolis

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