Managing Lead Ntwrk Solutions

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Date: Feb 10, 2021

Location: Plymouth, MN, US, 55441

Company: CDK

About CDK Global, Inc

CDK Global (NASDAW:CDK) is a leading provider of integrated data and technology solutions to the automative, heavy truck, recreation and heavy equipment industries. Focused on enabling end-to-end, omnichannel retail commerce through open, agnostic technology, CDK Global provides solutions to dealers and orginal equipment manufacturers, serving nearly 15,000 retail locations in North America. CDK solutions connect people with technology by automating and integrating all parts of the dealership and buying process, including the acquisition, sales, financing, insuring, parts supply, repair and maintenace of vehicles. Vist cdkglobal.com.

POSITION SUMMARY

The Network Solutions Managing Lead position leads a team of up to 15 install engineers who provide a single point of contact for both customers and CDK internal groups on contracted Network Install projects within CDK Services.

The Network Solutions team is responsible for interfacing with multiple internal and external groups to ensure that all stakeholders of the Network Installs are kept apprised of the status and that project dependencies (hardware, facilities, transport, software, resources, etc) are documented, coordinated, and aligned for success.

Direct activities in multiple areas of CDK Services. I.e.: Field Service, Network Engineering, Sales, Supply Chain, etc.

 

MAJOR ACTIVITIES AND RESPONSIBLITIES of Team

 

  • Engineer management and team leadership, in a technical/Cisco reseller environment

Focus areas:

  • Cisco Networking
  • Working Knowledge of Networking (IP, Routers, Switches, SDWAN, QOS, Content filtering &  Security, Wireless, WAN technologies)
  • Working Knowledge of Telecom Transport services
  • Working Knowledge of Cisco Unified Communications products preferred
  • Working Knowledge of Broadsoft VOIP technologies preferred
  • Working Knowledge of Data Center environment preferred
  • Experience working as a consultant with customers
  • Experience using project management, database, word processor, and spreadsheet software application packages
  • Experience with process re-engineering preferred
  • Experience in systems integration with an emphasis on any of the following technology areas: Networking (LAN/WAN, TCP/IP, NOS, Devices); Transport Services (T1, PRI, MPLS, Metro E, DSL, Cable, Fiber, Voice/Data) or Client/Server Architecture (Wintel, DNS, DHCP, UNIX, Databases)

 

 POSITION REQUIREMENTS

 

  • Travel:  this position may require some travel 10 - 25%
  • The primary focus of this position is to manage a team of Networking Solutions Network Engineers
  • Strong attention to associate development, performance assessment, and driving installation standards in order to enable staff to deliver with excellence to maximize the dealership's efficiency, profits, sales, productivity and revenue
  • Detailed understanding of Salesforce and its workflow capabilities and process automation as our primary project tracking program.
  • Partners with CDK teams to ensure resources are utilized optimally and addresses scheduling concerns, issues and conflicts
  • (Soft Skills/Technical Skills) identifying skill level gaps. Collaborate with Learning team to develop programs to meet associate needs. Schedule and oversee training programs for new and existing associates. Build Individual Development Plans (IDP) and conduct ongoing (quarterly) feedback sessions to insure progress. Identify future leaders and create appropriate development plans to insure bench strength
  • Establish a partnering relationship with Regional Management in order to stay abreast of the changing business climate. Complies with the company's vision, fundamentals, policies and procedures
  • Assist in establishing and drive deployment of installation standards throughout the organization
  • Create performance templates in Thrive for each associate and communicate goals at beginning of performance year, discuss performance during one-on-ones (bi-weekly). Deliver annual performance review. Utilize the Associate Assessment Project Survey to gather feedback on associate performance. Create a plan to evaluate each employee on a regular basis
  • Monitors expenditures, approves merit increases, performs succession planning, controls expenses and maintain accurate records
  • Works closely with peers and other CDK groups within the organization for improved overall customer delivery
  • Performs other tasks as assigned by management

 

Skills Required:

  • Considerable independence of action is required. Results are reviewed for overall adherence to established objectives and policies.
  • Strong communications skills with an ability to work through challenging conversations both with internal associates and external customers.
  • Ability to put people at ease, outgoing and approaching.
  • Demonstrates a complete understanding of and the ability to install CDK Global products.
  • Exhibits professional, enthusiastic and ethical attitude when dealing with clients, associates and CDK management.
  • Ability to make decisions and recommendations affecting associates, departmental processes and results. Authority to take action deemed advisable or necessary, informing management of non-routine situations. The results of decisions, actions or advice typically affect operations or short‑term situations.
  • Problem Solving where problems may not be readily apparent, requiring further inquiry not limited to standard work solutions.

 

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


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