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Mgr, User Experience

Date:  Jun 7, 2021
Location: 

San Jose, CA, US, 95134

89221

Power the Possibilities
The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. We’re building and developing cloud technology for the automotive retail industry
that will change the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve.

Be Part of Something Bigger
Each year, more than three percent of the U.S. gross domestic product (GDP) is attributed to the auto industry, which flows through our customer, the auto dealer. It’s time you joined an evolving marketplace where research and development
investment is measured in the tens of billions. It’s time you were a part of something bigger.

We’re expanding our workforce – engineers, architects, developers and more – onboarding early adopters who can optimize, pivot and keep pace with ever-evolving development roadmaps and applications.

Join Our Team
Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments.
The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology.


If you’re ready for high-impact, you’re ready for CDK.

The Manager of User Experience (UX) is responsible for the user experience and user interface of assigned CDK Global products in North America. The Manager of UX leads a team of UX Professionals to design best-in-class solutions, some of which touch every one of the company’s Customers, Service Advocates, Internal technical users and end consumers. 

In addition to being a leader within the Product organization, the Manager will collaborate with leaders in Development, Product Management, Sales and Marketing to both learn and shape product roadmaps. The Manager will drive research and usability with users at dealerships and will be a leader, coach and manager to assigned UX Professionals, ensuring quality and efficiency. 

 

Specific domains responsible for: Fortellis & Data

 

Position Responsibilities & Essential functions 

  • Directs the UX operations program team and the necessary collaboration model to enable the UX strategy’s success 

  • Develop and support UX researchers and designers by providing direction, inspiration and mentorship. Attract, retain and develop top UX talent. 

  • Manages the day-to-day operational tasks across multiple workstreams related to activities providing user research and analytics and design system support to product teams, develops methodologies and procedures used in the testing, analysis and investigation of applications/systems 

  • Manages team allocation, program planning and reviews sprint stories 

  • Provides design consultation. Acts as an internal consultant providing business and technical guidance. Works with development teams, content developers, users, and other stakeholders to apply CDK standards. 

  • Collect and leverage qualitative and quantitative customer insights to inform and defend design strategies and decisions 

  • Facilitate meetings with the development teams, product managers, users, and other stakeholders to share and reach alignment on UX activities and artifacts 

  • Foster a culture of design thinking and continuous learning that is data driven 

  • Evangelize the UX practice internally and externally 

  • Maintain a healthy and diverse team culture 

  • Influence and uphold UX team goals 

 

Qualifications & Job Requirements 

  • Bachelor’s degree (Master’s degree preferred) 

  • 10+ years of progressive experience with UX/UI and Design 

  • 4+ years of people management experience, with proven ability to lead, motivate, coach and influence team members that are part of a matrix organization 

  • Proficiency in UX Research methodologies and mastery of UX Design Principles and Interaction deliverables including rapid prototyping, concept diagrams, user scenarios, wireframes, flows, experience maps, design patterns and annotated comps 

  • Strong interpersonal skills with ability to forge great relationships with cross-functional teams and key stakeholders 

 

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Outside Sales, Cloud, Product Manager, User Experience, Testing, Sales, Technology, Operations

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