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Field Service Rep II

Date:  Jul 21, 2021

Tyler, TX, US, 00000


About CDK Global, Inc

CDK Global (NASDAQ:CDK) is a leading provider of integrated data and technology solutions to the automotive, heavy truck, recreation and heavy equipment industries. Focused on enabling end-to-end, omnichannel retail commerce through open, agnostic technology, CDK Global provides solutions to dealers and original equipment manufacturers, serving nearly 15,000 retail locations in North America. CDK solutions connect people with technology by automating and integrating all parts of the dealership and buying process, including the acquisition, sales, financing, insuring, parts supply, repair and maintenance of vehicles. Visit

In this Field Service Representative II role for CDK Global, you will provide service and handle installations of various pieces of electronic equipment found within the car, truck and power equipment dealerships within the Corpus Christi area, covering a 200+ mile radius.  


This equipment will include printers, PCs, servers, scanners, networks, wireless, IPT phones and other various electronic hardware. On occasion, the individual may work on projects outside of our main client base including time clock installs and relocation work for other companies we contract with.  To do this, you will need to be able to research manufacturer documents which will be provided by an extensive in-house library. Youll receive a company vehicle to maintain, along with inventory to do your repairs and installations.


You will work out of your home or residence. The vast majority of the work will be at client sites and the individual is expected to be out the door by 8AM if work is present and or unless is otherwise directed.


Since you are representing CDK, you will need to maintain a neat and professional appearance, wearing business casual apparel and practicing professional active-listening skills. Some occasional night and weekend work may be required. A passport (or the ability to acquire one), a clean driving record with a valid drivers license, a passing a background check and a drug test is required.


You will work on:


  • Laser printers, Dot Matrix printers / Line Printers
  • Networks, i.e. WAN/LAN, Routers, Switches, etc.
  • IPT Phones / VOIP / Wireless
  • Hardware Installations
  • Spares Inventory management


Qualifications Required:


In this role, we have determined some key success factors:


  • Adaptability
  • Self-Starter
  • Organized
  • Collaboration
  • Ethics / Integrity
  • Professional / Technical Expertise
  • Customer Service - Service Orientated / Client Focus
  • Some after-hours / on-call availability will be required


We are looking for as many of the following skills and experiences as possible. The ideal candidate will possess them all.


  • 1+ years experience as a Field Service Rep installing and repairing computer systems, or a recent grad of a solid technical school or institute. Electronic or technical background and Client Service background. Computer Software Skills - Knowledge of Windows based O/S and applications
  • Computer Hardware Skills
  • Electronics: Ability to effectively operate electronic test equipment.
  • Basic troubleshooting skills.
  • Associate's Degree or better, with additional experience accepted in lieu of a degree.
  • Computer Technology, Personal Computers, Basic Network or other certifications are a plus.



Required to perform the essential functions of the job:


  • Lifting - Up to 50 lbs.
  • Driving - 45% of the time or better, occasional extended drive times of 6+ hours.
  • Unusual Work Hours - After hours and weekend as approved by Management.


At CDK Global, we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. Inspiring innovation is a core value at CDK.


To succeed, we invest in technologies, programs and our people to continually improve the way we help our clients run their businesses. If success motivates you, you belong here at CDK.


CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

Job Segment: Customer Service Representative, Outside Sales, Network, Telecom, Sales, Customer Service, Technology

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