Field Service Engineer

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Date: Feb 2, 2021

Location: Bristol, England, GB, .

Company: CDK

Accelerate Your Career

Drive global technology


We’re a global market leader in providing software and digital marketing solutions to the automotive industry. We’re innovating the way that automotive dealerships drive their customers’ car-buying experience from the moment they run a search online all the way through to bringing their car back in for a service. Join us and be a part of the evolution.


We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organisation where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.


Purpose of role


To provide prompt, efficient, professional and technical engineering skills ensuring total customer satisfaction at all times.

Key Duties & Responsibilities

  • Ensure team and individual performance is maintained, adhering to Key Performance Indicators and Service Level Agreements to maximise customer satisfaction.
  • To ensure all tasks are carried out in a prompt and efficient manner in accordance with company and department procedures
  • To present a professional image at all times during the execution of the employee’s duties
  • Ensure customer queries are handled courteously and are adequately dealt with.
  • To escalate all customer complaints and engineering problems through the Regional Support Engineer and the Engineering Operations Manager
  • To achieve and maintain a high level of technical expertise across the current range of supported product
  • Strive to maintain high levels of first time
  • To complete all paperwork and quality procedures in a timely manner
  • To undertake the installation of new equipment and liaise with the relevant Departments to resolve any on-site issues
  • Have a sound knowledge of the business working procedures with the ability to resolve on-site problems in a logical manner
  • Have the ability to undertake the role using your own initiative or as working as part of a team
  • Have the ability to give technical advice to fellow colleagues and customers when required
  • To assist in other engineering activities when requested, including vetting of service calls Preventative Maintenance and ORM calls.
  • To undergo training as requested at any location.
  • Attend and participate in engineering meetings outside of normal working hours.
  • To carry out work outside of normal working hours when necessary.
  • To undertake overtime and standby duties when requested
  • To undertake site audits and any other duties deemed necessary by the Engineering Operations Manager.
  • Travel throughout the UK as and when required
  • Overnight stays as and when required
  • To strive to achieve the objectives and targets set within your Personal Development Plan.
  • To be aware of how your role fits into the business requirement of the Division.
  • To promote the Company’s products and services at all times and pass any information regarding potential increased business opportunities to the relevant Departments.
  • Monitor and escalate problem service calls for continuous improvement of our KPI’s.
  • Ensure customers are kept well informed regarding the progress of service calls.
  • Work closely with other departments to ensure any customer issues are resolved expediently.
  • Ensure focus is on achievement of departmental objectives, in line with budgetary constraints..
  • Undertake health and safety duties commensurate with the role and as detailed in the Health and Safety Policy
  • The fast moving nature of the company’s business means that you may, from time to time, be asked to perform roles outside your original job description. This allows the company to utilise its people in the best possible way at all times and to help employees make their contribution to a changing environment


Skills / Knowledge & Experience

•             Understands efficiency saving measures     

•             Customer awareness.

•             Knowledge of the Automotive industry (desirable, not essential)

•             Strong analytical approach with an eye for detail.    .

•             Must be able to plan and deliver multiple tasks simultaneously.

•             Must be able to effectively organise workload.

•             Must demonstrate good verbal and written communication skills.

•             A team player who builds good working relationships across all departments.

•             Ability to deliver a clear, yet detailed message.

•             Flexibility, integrity and problem-solving skills are a pre-requisite to be successful in this role.

•             Innovation and creativity in developing solutions for customers to ensure root cause is addressed.


Qualifications required

  • Educated to a GCSE level as a minimum
  • A good working Knowledge of PC’s, printers, communication equipment and Cisco routers, networking experience is also required
  • Knowledge of Microsoft Products incl Word, Excel and Power Point
  • A current Driving Licence is essential


Why a career with Keyloop?


We demand diversity. Our people may be spread across countries, continents and cultures, but we’re united by a passion and enthusiasm to drive our business forward. This means no matter where you work you’ll feel like part of our global team. Diverse backgrounds, ideas and experiences are the only way to deliver world-class service to our customers. Our differences are our strengths


Your benefits. To help us attract and retain the best, we pay people according to performance, not length of service. We will also help you grow your career, not only through focused investment in learning and development but also by enabling you to explore the exciting opportunities our global market has to offer.


The perfect opportunity awaits. Start your career with Keyloop.

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