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Infrastructure Operations Director

Location: 

Hungerford, England, GB, RG17 0YL

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

 

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.

Want to be part of it?

 

The Infrastructure Operations Director is accountable for the day to day operations associated with the data centre, cloud and network infrastructure that underpins our SaaS offerings globally. Keyloop is the leading supplier of software solutions to the Automotive industry with over 265,000 users in 100 countries, across 17,000 dealership operations of almost every manufacturer
The role requires a blend of strategic thinking and operational excellence to be a hands-on leader directing, coaching and mentoring the team to improve operational effectiveness and efficiency across the team.   The role also requires someone with extensive ITIL implementation and process refinement experience.  

 

Key Accountabilities:

  • Working closely to the architecture teams to define technology standards and control environments from an investment, services availability, and security perspective.

  • Management of the infrastructure operations team, including personal development and appraisals.    This is currently a team of over 45 people

  • Executing infrastructure changes, planning and implementation across infrastructure stacks.   

  • Service management - major incident, event, problem and request fulfilment.

  • Stakeholder management across the organisation, strengthening relationships with key controls and operational areas.

 

Skills & Experince:

  • Strong background in managing infrastructure teams in a Head of Infrastructure or Infrastructure Manager capacity.

  • Strong capability and depth of technology understanding and experience.

  • Practical knowledge of ITIL, Capacity Planning, HA, BCP

  • Risk, Project and knowledge management fundamentals - identification, development and implementation

  • Ability to work across multiple teams including IT, Security, and Executive Leadership, getting buy in from each team with respect to the services delivered

  • Implemented and/or managed ITIL based service teams

  • Ability to build highly effective teams, manage transformation initiatives / change and drive operational effectiveness

  • Degree in Computer Science or IS related field required

 

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

 

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

 

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.


Job Segment: Operations Manager, Computer Science, Data Center, Cloud, Operations, Technology

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