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Technical Consultant

Location: 

Hungerford, England, GB, .

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

 

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

 

Working as a member of the IT Business applications team the successful candidate will be expected to support stakeholders across the business. You will be expected to play an active role in the design, configuration and maintenance of business applications across the Keyloop business with a strong focus on Salesforce.


You are well organised, Motivated, capable of working well as a member of the team as well as individually, communicating across all levels of Keyloop including engagement with members of the Executive Leadership Team. You will have the skills and ability to be able to prioritise your workload and supporting other members of the team as and when necessary.


Key Duties & Responsibilities
•    To work within the Business applications team to assist in the ongoing support and maintenance of the company’s enterprise applications. 
•    Be confident in engaging with stakeholders across the business to document, identify and assist in implementing Salesforce functionality that will support Keyloop’s future business requirements.
•    The ability to create declarative solutions to issues that are identified in accordance with Salesforce best practice
•    The ability to learn and support business applications that directly and indirectly integrate/support the Salesforce Platform.
•    Work with the Business applications team to prioritise/assign Jira backlog and supporting colleagues with identifying solutions.
•    Work collaboratively and cross-functionally to help translate business requirements into logical technical designs; define technical solutions in Salesforce.com to support business work processes and bring the design to life through declarative or programmatic solutions working with our development team as required.


Key Skills & Experience
•    All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
•    Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
•    Sandbox environment management
•    DevOps/release management experience
•    Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
•    Identify unused or underutilised platform features
•    Create a platform roadmap and define priorities, liaising with stakeholders
•    Own the communication of any platform changes to end users and stakeholders
•    Data management to improve Salesforce data quality, implementing rules and automation as needed
•    Technical documentation
•    Management of integrated applications and third party suppliers including Xactly, Oracle CPQ, Natterbox
•    Experience in running/managing Scoping/Requirements gathering/Process mapping sessions

 

Qualifications

Essential

  • Salesforce Certified Administrator
  • Recognised Agile Project Management qualification or equivalent experience

Desirable

  • Salesforce Certified Advanced Administrator 
  • Salesforce Certified Sales/Service Cloud Consultant

 

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

 

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

 

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.


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