Contract & Credit Management Lead

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Date: Feb 26, 2021

Location: Prague, Hlavní město Praha, CZ, 17000

Company: CDK

Accelerate Your Career

Drive global technology


We’re a global market leader in providing software and digital marketing solutions to the automotive industry. We’re innovating the way that automotive dealerships drive their customers’ car-buying experience from the moment they run a search online all the way through to bringing their car back in for a service. Join us and be a part of the evolution.


We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organisation where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.


Purpose of role

The provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role reports to the Contract & Credit Manager as part of the Contracts & Billing team.  You will be responsible for leading team of associates within the Contracts & Billing team to ensure high-quality management of contracts, billing and any questions or change requests around these.

Key Duties & Responsibilities

•    Ensures the timely and accurate handling of contracts & billing for the region
•    Drives timely resolution of open cases around contracts 
•    Managing cases for up to 20% of your working time
•    Leads and develops the team (objective setting, evaluation, PIP, career planning/guidance, training, mentoring & coaching 
•    Will ensure Process and Policy adherence for your region
•    Responsible for training employees on all contract processes and procedures. Identifies and validates training opportunities and potential enhancements to processes 
•    Manages relationships with stakeholders in Sales, Aftersales, Finance, Legal, Support
•    Accountability for the defined billing & reporting cycle plus ensures this is adhered to.
•    Ensuring all processes are compliant with SOX requirements at all times
•    Proactive approach to communication and cross function collaboration
•    Responsible for ensuring the production & analysis of  accurate, timely monthly reports for management/business
•    Drives continuous improvements within the team / shared service centre
•    Execute adhoc requests or duties as requested by your manager
•    Lives by the companies values in your daily behaviours and communications


Key Results Indicators 

Team Player

•    Must be reliable, show commitment and collaboration in day to day tasks
•    Constructively communicate and share thoughts in a clear but honest manner, share information openly and willingly
•    Actively collaborate to ensure that team targets are achieved


•    Strong communication ability to share knowledge.  Assertive yet able to demonstrate empathy.  Excellent customer care and strong interpersonal skills
•    Able to remain calm under pressure and manage stressful situations whilst maintaining a professional image working within the office

Problem Solving

•    Ability to investigate dispute / issues using relevant associates expertise and knowledge
•    Share problems, openly discuss and collaborate with others to find a solution and form an action plan
•    Act appropriately in all situations and taking accountability for those actions


•    Flexible attitude and able to work as part of a team
•    Proactive and positive approach, working under own initiative and prioritising and balancing workload
•    Innovation approach to processes

Key skills and experience

•    Experience in dealing with customers at all levels
•    Competent in MS Word, Excel and Outlook
•    A working knowledge of Navision is an advantageous
•    Ability to manage and prioritise workload
•    Proficient in the English language


Why a career with Keyloop?


We demand diversity. Our people may be spread across countries, continents and cultures, but we’re united by a passion and enthusiasm to drive our business forward. This means no matter where you work you’ll feel like part of our global team. Diverse backgrounds, ideas and experiences are the only way to deliver world-class service to our customers. Our differences are our strengths


Your benefits. To help us attract and retain the best, we pay people according to performance, not length of service. We will also help you grow your career, not only through focused investment in learning and development but also by enabling you to explore the exciting opportunities our global market has to offer.


The perfect opportunity awaits. Start your career with Keyloop.

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