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CVR Account Executive

Allentown, PA, US, 18021

67481

Power the Possibilities
The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. We’re building and developing cloud technology for the automotive retail industry
that will change the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve.

Be Part of Something Bigger
Each year, more than three percent of the U.S. gross domestic product (GDP) is attributed to the auto industry, which flows through our customer, the auto dealer. It’s time you joined an evolving marketplace where research and development
investment is measured in the tens of billions. It’s time you were a part of something bigger.

We’re expanding our workforce – engineers, architects, developers and more – onboarding early adopters who can optimize, pivot and keep pace with ever-evolving development roadmaps and applications.

Join Our Team
Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments.
The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology.


If you’re ready for high-impact, you’re ready for CDK.

Accelerate Your Career

 

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK Global solutions autoe433243mate and integrate critical processes from presale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.  From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.

 

The Account Manager is responsible for successfully coordinating and installing the CVR products into new and existing clients in our Pennsylvania Territory.  Additionally responsible for providing training and ongoing support to increase transaction volume, driving CVR revenue through customer process and product satisfaction, seeking out untapped revenue potential with existing customers, and conveying CVR value to our customers' management.

 

Demonstrate, and apply on a daily basis, a solid knowledge of coordinating a successful pre-install meeting, scheduling and conducting installs, independently and in a timely manner with complete client satisfaction.

 

Exhibit ability to clearly and tactfully articulate CVR value and opportunity for existing and potential customers. Integrate work and communications with CVR Territory Managers to ensure all opportunities can be seized to enhance CVR revenue.

 

Provide initial user training and retraining as requested by client.

 

Exhibit ability to consistently and, with little assistance, correctly answer in-depth questions, including support of CVR products, our integration products, and general State BMV/DMV/SOS processing questions in one or several jurisdictions, and make recommendations where appropriate.

 

Demonstrate the ability to interface directly with the State BMV/DMV/SOS

 

Provide on-going customer support by visiting each client on a regular basis, to be defined by management.

 

Consistently demonstrate ability to analyze client volume, seek out untapped CVR revenue opportunity, present CVR value to key customer stakeholders, and overcome objections to increasing EVR volume.

 

Maintain frequent communication with Territory Manager (Sales) to maximize utilization by paying attention to individual client needs and/or the reason they contracted CVR for business.

 

Initiate, foster and grow relationships with key client representatives through frequent proactive contact.  Ensure revenue-generating opportunities are acted upon with urgency, being resourceful to find and implement best practices.

 

Display professional, enthusiastic, and ethical attitude when dealing with client, associates and management.

 

Complete required reports in a timely and accurate manner as required by the Regional Director of Operations.

 

Prepare for, participate in, or lead both internal and customer-facing meetings and training sessions as required. These may be with General Managers and/or Dealer Principal, or other executives of CVR customers or State agencies.

 

Maintain and grow industry network of key contacts to mine competitive accounts for handoff to Sales team.

 

Maintain a neat, clean and orderly company vehicle having it serviced at proper intervals

 

Successfully complete special projects and other duties as assigned by the Regional Director of Operations.

 

Qualifications:

 

Minimum 1 years’ Associate Account Executive or 3+ years’ of customer service experience

 

PC/application proficiency including standard applications (email, Word, Excel and PowerPoint). Must have excellent oral, presentation and written communication skills, as well as effective listening skills.

 

Experience and confidence in customer facing contact, be outgoing and approachable.

 

Excellent organization and multitasking skills.

 

Ability to work well and collaborate with other departments

 

Ability to learn quickly and focus on process improvements.

 

Must be able to work independently and in a team, and able to prioritize and manage time.

 

Must be able to lift and move computer equipment, and/or boxes of license plates (~30 lbs each).

 

Must have a clean DMV record, valid driver's license and ability to sit and drive for long periods of time.

 

Must be able to demonstrate salesmanship and the ability to influence and overcome objections while increasing client confidence.

 

Must possess the ability to apply technical knowledge to problem solving.

 

75% travel to meet with customers and business partners

 

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That’s why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

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