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Support Analyst

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Date: Dec 23, 2018

Location: Bangkok, Thailand, TH, 10330

Company: CDK

Job Description

The position is in CDK Global Thailand

Position : Application Support (Support Analyst)

Job Description

  1. To provides 1st and 2nd level support to Customers by performing investigation and providing resolution on issues reported by Customers. 
  2. Using the Call Logging system, System Analyst shall manage all calls under his/her responsibility to ensure the call is regularly updated and progressed correctly from the time the call is created until call closure.
  3. To ensure calls are accurately investigated by liasing with first level support (Customer) and using tools such as CDK GLOBAL Knowledge Base and Issue Management System (Daisy).
  4. To manage, prioritize and progress calls under their own initiative in accordance with the International Support Standards and Practices. 
  5. To project a professional image at all times and to build up and develop good relationships with Customers and other CDK GLOBAL departments.
  6. To continually and proactively acquire and retain knowledge of the CDK GLOBAL Autoline product suite
  7. Required to work on Saturday at least 2 – 3 times per month with special allowance provided.

     

Qualification and skills

  • Equivalent to a Bachelor’s degree in Business or Information Technology
  • At least 2 - 5 years working experience
  • At least 2 - 3 year of experience in customer support in ERP software
  • Exposure to general IT knowledge and technologies and also ERP software/system
  • Preferable with some programming experiences, such as VB, VC++, Java etc.
  • Familiarity with computer operation systems such as LINUX/UNIX, Windows XP with hands on experience running or developing application on LINUX/UNIX will have an advantage.
  • Be customer oriented
  • Independent and a team player
  • Possess good problem solving and decision making skill.
  • Good attitude and behavior.
  • Be self-motivated and able to exercise own initiative.
  • Good listening and communication skills in Thai and English
  • Have an experience working in Automotive Dealer Business will be advantage
  • Thai native speaker and live in Thailand

for more information please contact thailandhr@cdk.com


Job Segment: Help Desk, Information Technology, Java, Developer, ERP, Technology

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