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Implementation Consultant - Aftersales module

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Date: Nov 19, 2018

Location: Beijing, Beijing Shi, CN, 100004

Company: CDK

Job Description

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

Key Duties & Responsibilities

  • Engage with customers to understand business requirements and identify product, and product setup requirements to achieve the agreed aims
  • Guide & advise the customer in terms of best practice operational processes and systems usage practices to achieve best ROI for the selected product set
  • Establish (working with others) the base software installation pack and configure the system to operate as expected 4.Perform system integration testing to ensure the solution delivers what's expected by the client
  • Manage and execute data migration activities (if required) to ensure that existing customer data is imported, validated and signed off by the customer prior to go-live
  • Verify with the client through User Acceptance Testing that the system is configured to operate as expected
  • Train the users prior to go live date in the operation of the products
  • Execute the cut-over into production on the agreed go live date
  • Provide on-site support to end users to guide, advise and verify that users are able to undertake the role using the products
  • Provide adhoc follow consultancy services to deliver ongoing advice and guidance to clients making minor system changes as required to tune the products for the client
  • Based on business experience and knowledge, make best practice recommendations to the CDK configurations and/or client business processes to maximize client utilization and business results
  • Propose additional CDK software and business solutions to the client based on solid knowledge of the client's processes and business requirements
  • Responsible for delivering CDK products right first time under limited supervision
  • Specialised working knowledge of key products and modules with limited supervision
  • Understanding of CDK solutions and products
  • Ability to own key issues within discipline and resolve or provide clear escalation
  • Provides clear and concise customer communication to agree implementation criteria and sign off
  • Associates will display basic consultancy skills and behaviours

 

Skills / Knowledge & Experience

  • Excellent communication skills, both written and verbal
  • Excellent interpersonal skills with the ability to quickly develop effective working relationships with internal and external project teams
  • Strong PC technical knowledge, including MS Office, MS Excel

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


Job Segment: Implementation Manager, Outside Sales, Marketing Consultant, Supply, Advertising, Technology, Sales, Marketing, Operations

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