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Customer Success Advocate I

Boston, PA, US, 41073

67229

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

Account Manager Job Description/Responsibilities

  • Effectively manage the progress and results of accounts assigned.

  • Engage in high-profile activity across strategic client groups.

  • Build and develop strong working relationships with customers and all users at all levels from Dealer/Owner/Decision Maker on down.

  • Work with ‘at risk’ clients and determine the proper action plan.

  • Demonstrate account ownership by responding to client requests with a constant sense of urgency.

  • Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals, and objectives in order to achieve results.

  • Closely monitor system ‘red flags’ and emergencies with clients, taking immediate action at all times.

  • Generate additional revenue by harvesting existing accounts for additional stores and products.

  • Determine needs for additional resources in order to maintain continued success with all clients.

  • Continually work on the ‘cancelled’ accounts to re-engage and reclaim revenue

  • Effectively manage time and activity to successfully engage with at least 5 clients per day

  • Travel to clients, allowing for maximum quality time with all clients and maximum client reach.

  • Work with new team members, including Performance Managers, etc as required as a mentor.

  • Engage and participate in the exchange of best practices across entire team 

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

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