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Account Advocate I

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Date: Jan 3, 2019

Location: Cincinnati, OH, US, 45212

Company: CDK

Job Description

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

The Account Advocate (AA) is a highly motivated, team-oriented individual who works closely with automotive dealership
clients to deliver an integrated marketing strategy that focuses on website improvements, organic search optimization, digital
advertising and serves as the focal point for all support and service related issues for assigned customers.

 

The AA works closely with Organic and Digital Advertising Specialists, Email Marketing Specialists, Digital Solutions Managers
and Technical Support Specialists to develop and execute on short and long term efforts to improve both the customer's online
presence, as well as to provide overall management of product and website inquiries.

 

The primary function of the AA is to ensure that the website and marketing efforts are driving to meet client sales and ROI
goals, and that customers are receiving world-class service and support.

 

We seek individuals with the following core skills:

  • Strong Customer Service Background.
  • Strong Account Management skills – ability to ask questions, dig for needs client has and then deliver the
  • products/services (marketing based) that meet those needs – namely digital marketing/website/digital advertising -
  • SEO OR SEM etc.
  •  Bachelors degree preferred but not required. 
  • We are seeking someone with good knowledge of Marketing or a STRONG DESIRE to learn marketing – we will teach you what you need to know to be successful at CDK!
  • The ability to be consultative over the phone and provide clear direction to clients is paramount, the ability to set and reset expectations and create a roadmap for service.
  • Retention is our number one client goal.
  • Knowledge of the Automotive Industry & Digital Marketing is highly desired but not required to be successful.

 

What do you get in return?

  • Competitive Benefits Package to include: 401k match, tuition reimbursement, Medical Benefits to include: Three
  • Consumer-Driven Healthcare Plans (CDHPs), each with a Health Savings Account (HSA), Dental and Vision; 2 weeks of vacation, 5 sick days , 1 week of floating holidays, and 6 company paid holidays. 
  • Great Training on Cutting Edge Marketing Technologies and Digital Marketing Solutions.
  • Opportunity for Advancement.
  • A collegial and close knit work group.
  • The opportunity to be part of something truly incredible. Read more by visiting CDK.com

 

WORK ENVIRONMENT: 

  • General hours of work will be in the range of 8:00 AM – 8:00 PM EST, but customer assignment will dictate.
  • After-hours work, including weekends and holidays, may be required to meet customer and/or program timelines and deliverables.

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

 

CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled.
We believe that diversity in all aspects of business leads to strength.


Nearest Major Market: Cincinnati

Job Segment: Outside Sales, Supply, Advertising, Technical Support, SEM, Sales, Operations, Marketing, Technology

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