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Date: Feb 9, 2019

Location: Cincinnati, OH, US, 45212

Company: CDK

Job Description

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

 

Position Summary

 

This is a highly experienced role with in-depth knowledge of the entire QTC process. Associate will work closely with implementation, project managers, sales, contracting and client to review contract/NSA, install dates, invoices, etc. on all upgrades, renewals, ownership changes and new clients.

 

Position Responsibilities & Essential functions

 

  • Maintain revolving client base for assigned territory
  • Contact clients to explain process during install
  • Attend Backlog Meetings and Client Discovery Calls
  • Prepare all client paperwork to ensure:
    • Billing is correct
    • Credits are issued
    • Deposits, etc. are applied
    • Maintain backup (Oracle, CLM, Vision)
  • During Install, Act as a liaison between clients and internal CDK departments to ensure all issues are brought to resolution
  • Sign-up new OIM users (ePay; SMART invoice; paperless)
  • Maintain loss notifications queue (email or fax)
  • Contact clients to explain loss process
    • Return of equipment
  • Protect the revenue; run MSAO with each loss request
  • Prepare all client paperwork to ensure:
    • Billing is stopped timely
    • Avoid credits
    • Maintain backup (SOX)
  • Keep management informed of all critical issues/accounts

 

Qualifications & Requirements

  • 1-2 years minimum knowledge in Collection, Resolution or Contracting Role
  • Clear understanding of QTC Process
  • Able to read and interpret contracts and invoices
  • Strong written and verbal communication
  • Strong time management and organizational skills
  • Strong working knowledge in Excel
  • Very detail oriented
  • Ability to reconcile accounts to summarize the components of the balance due
  • Excellent customer service skills
  • Ability to work in team environment
  • Make recommendations on resolution and ways to prevent future issues
  • Provides reconciliations per client or controller request. This includes contract versus invoice, invoice last month to current month, and main versus branch billing. Additionally, custom invoices are created per client specifications
  • Process billing disputes, credit memos, adjustments, etc.
  • Responsible for application of client deposit

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


Nearest Major Market: Cincinnati

Job Segment: Database, Oracle, Outside Sales, Supply, Advertising, Technology, Sales, Marketing, Operations

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