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Client Tech Support - Data Conversion

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Date: May 9, 2019

Location: Cincinnati, OH, US, 45212

Company: CDK

Job Description

Accelerate Your Career

Drive global technology


With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   


We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.


From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  


Position Responsibilities & Essential Functions


•Perform data extraction set-ups and troubleshoot failed data extractions as assigned.  These extractions can range from the simplest to the most complex.

•Communicate effectively with automotive dealership contact via phone and email.

•Creates case logs, records information, establishes resolution time, follows up on issues, and escalates complex issues

•Troubleshoots issues with internal processes

•Directs and guides dealers through resolution of technical issues

•Provides customer service and remote support services and applies problem solving skills

•Works in a team environment and assist team members on various issues

•Provides other ad hoc support and duties as assigned

•Works in an environment with competing priorities


 Qualifications & Requirements

•Associates/Bachelors strongly preferred

•Ability to document, track and monitor a problem/issue to a timely resolution

•Problem solving ability


•Work history stability

•Solid technical aptitude skills


Preferred Attributes & Qualifications

•2-3 years experience in a technical customer service environment

•Automotive industry experience is a plus


CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.


At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

Nearest Major Market: Cincinnati

Job Segment: Technical Support, Database, Outside Sales, Supply, Advertising, Technology, Sales, Operations, Marketing

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