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Client Tech Support I

Cincinnati, OH, US, 45212

68962

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

   

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

The Client Technical Analyst is responsible for providing level 1 technical and troubleshooting support via telephone, web chats, and electronic communications to CDK automotive retail application users. This position supports our Accounting & Payroll Software Applications. You will learn and apply technical and industry knowledge to a variety of questions and problems faced by our clients. You will be expected to use outstanding customer service skills to negotiate priorities and callback expectations with the client. You will be responsible for using CDK support tools to address and resolve client issues in a timely manner.

Successful candidates are comfortable working with computers and working in a fast paced, innovative environment. Must possess excellent typing and phone communication skills and have some background in customer service. Successful candidates will also be able to analyze and troubleshoot technical and mechanical problems and explain resolutions to non-technical users. Most importantly, qualified candidates must be committed to excellent customer service in all aspects of the role including:

 

  • Answering inquiries from clients promptly and accurately, researching and escalating to other departments if needed
  • Observing and assisting other internal client support and implementation departments to gain working knowledge of product, department procedure and dealership knowledge
  • Initiating and submitting any critical client needs, and fielding visit requests, program bugs, special program requests and product change requests to management for review
  • Modifying documents and coordinating implementation of appropriate customer support procedures
  • Maintaining and providing support for other staff functions on special projects as needed
  • Completing personal and departmental assigned goals

 

Qualifications:

  • Associate or Bachelor’s degree
  • Superb client service orientation
  • Excellent interpersonal, written, and oral communication skills
  • Ability to lean and apply technical and industry-specific information into troubleshooting
  • Aptitude to identify problems, research and analyze the situation, and make appropriate recommendations/decisions
  • Ability to multi-task in a fast paced environment with great attention to detail and strong organizational skills
  • Ability to listen, think, and type at the same time
  • Must be a self-starter and have the ability to prioritize workload within an assigned schedule
  • PC knowledge with the ability to efficiently maneuver in a Windows environment

This position will work various 8 hour shifts between 7:00AM - 10:00PM EST /Some Saturdays/Holidays required

 

Preferred but not required:

Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)

Accounting and Payroll training/experience

Experience using a ticketing System such as Clarify, Remedy, or Footprints

Automotive industry experience

Bi-lingual (English/Spanish or French) a plus

 

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

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