Client Training Consultant I

Accelerate Your Career

Drive global technology

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

Job Description: The Learning Delivery Consultant I delivers workflow-based training with a focus on client outcomes and best practices to new and existing Customers or associates. While delivering learning for Network Solutions Phone systems and integrated applications, they will continually focus on building knowledge of CDK’s total solutions across all product areas while demonstrating a highly energetic and passionate learning approach.

Training is conducted remotely as well as on-site.  Travel is required. This position will cover areas in the eastern part of the country. 

Job Attributes:

Deliver a quality learning experience based on guidelines for the position

Consistent and positive client/associate learner interactions

Understands dealership workflow to provide best practice oriented learning and solutions

Deliver basic consulting on Business Processes to help increase utilization

Collaborate with Implementation as well as Learning Development for quality execution

Identify and articulate learning gaps to the Learning Development Team

Continual personal and professional development through delivery technique courses and client interactions/visits

Able to flex to the audience based on the solution you are teaching

Applications Training: Facilitates Intermediate learning on multiple CDK software products, tools, setups, and processes within guidelines dictated by course outlines.

Product Knowledge: Gains functional knowledge of assigned products and effective instructional techniques through completion of prescribed training plans and customer visits /interactions

Performs administrative duties and other related duties as assigned.

Functional Responsibilities:

Primary focus is Learning Delivery

Facilitates delivery and implementation of technology-based training

Supplements course content and responds to student questions

Utilize and assist others with current learning delivery platforms and tools, to effectively deliver training.

Structure presentations to accommodate the needs of the audience prior to or during

Required experience and skills:

Knowledge and experience with CDK's core software products

Prior training and education experience

Experience delivering training in a classroom setting to small and large groups

Knowledge of adult learning strategies

Ability to travel as needed for dealership installs and utilization visits

Personal Attributes:

Energetic and passionate about training and sharing of knowledge

Interested and enjoy being part of an outstanding team of professionals

Flexible Communication Style

Can take ideas and assist in development of Delivery Plans

Communicates creative Delivery ideas to L&P Leadership

Customer Focused

Results Oriented

Solid verbal and written presentation and organizational communication skills

Demonstrated Listening & Questioning Skills

Self-motivated and directed

Resourceful

Organized

Adaptive

CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled.

We believe that diversity in all aspects of business leads to strength.

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.