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Collections Specialist

Cincinnati, OH, US, 45219


Accelerate Your Career

Drive global technology


With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   


We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.


From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

Position Summary


The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, escalating customer billing problems and reducing accounts receivable delinquency.


Position Responsibilities & Essential functions


  • Makes outbound business to business collection calls to clients to obtain payment on accounts up to large portfolios (Including short paid accounts, credit balances & broken promise to pays)
  • Works directly with external clients - Accounts Payable, Controller/Office Manager, Dealer Principle/Owner, General Manager, IT Directors, CFO
  • Works directly with internal clients - Controllers, Managers, and Resolution Specialists
  • Creating and assigning tasks for valid disputes to Resolution Analysts
  • Attend monthly AR Critical Calls to provide detailed information on potential AR Burns
  • Consistently meets department SLA's regarding collection escalation process.
  • Reviews Accounts Receivable Aging and open item reporting of delinquent accounts tied to assigned portfolio and initiates collection action by contacting each account.
  • Timely and accurate updating of collection notes and “reason” coding tied to Accounts Receivable open items.
  • Contribute on projects, process, and systems to drive continuous improvement


Qualifications & Job Requirements


  • High School Diploma or equivalent
  • Minimum 1 year experience in a finance, customer service, or collection background
  • Computer skills - Proficient in Microsoft Office
  • Ability to work in a fast paced environment
  • Ability to work independently and to adapt to a fast changing environment
  • Strong attention to detail
  • Tact & diplomacy with dealing with internal & external clients
  • Strong analytic & research skills, including Skip Tracing.
  • Team oriented with strong customer service & assertive collection skills.
  • Confident phone skills
  • Strong written & oral communication skills
  • Self-motivator while actively participating in a team environment
  • Ability to work independently and to adapt to a fast changing environment




  • Some college
  • Minimum 2 years of corporate collections experience including interaction with a large customer base.
  • Knowledge of Oracle ERP system
  • Cognos Analytics reporting tool
  • Dealership knowledge


CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.


At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

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