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Collections/Account Management - Bi-lingual - Spanish

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Date: Nov 24, 2018

Location: Cincinnati, OH, US, 45212

Company: CDK

Job Description

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

Spanish speaking, entry level position responsible for contacting delinquent clients, arranging for past due amounts and proactively calling account base.

 

  • Researches issues which includes contacting several internal business groups to determine resolution
  • Provides reconciliations per client or controller request. This includes contract versus invoice, invoice last month to current month, and main versus branch billing. Additionally, custom invoices are created per client specifications
  • Proactively contacts client base to encourage payment of delinquent accounts and determine reason for delinquent payment. Recommends and prepares credit memos, billing authorizations, application of deposits and funding to prevent unnecessary billing
  • Responsible for handling all correspondence from client base
  • Updates management on potential issues
  • Makes recommendations on resolution and ways to prevent future issues
  • Responsible for application of funding/deposit and securing Delivery & Acceptance of add-on equipment
  • Performs other related duties as assigned

 

Qualifications:

 

  • Must be fluent in Spanish to service our Carribean and International Accounts in Mexico
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Microsoft Office Experience - Excel a must
  • Ability to work in team environment
  • Ability to reconcile account, to summarize the components of the balance due
  • Two years related experience preferred
  • High School Diploma or equivalent required; some college a plus

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


Nearest Major Market: Cincinnati

Job Segment: Account Manager, Outside Sales, Marketing Manager, Advertising, Supply, Sales, Marketing, Operations

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