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Customer Success Advocate

Cincinnati, OH, US, 45212

69065

Power the Possibilities
The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. We’re building and developing cloud technology for the automotive retail industry
that will change the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve.

Be Part of Something Bigger
Each year, more than three percent of the U.S. gross domestic product (GDP) is attributed to the auto industry, which flows through our customer, the auto dealer. It’s time you joined an evolving marketplace where research and development
investment is measured in the tens of billions. It’s time you were a part of something bigger.

We’re expanding our workforce – engineers, architects, developers and more – onboarding early adopters who can optimize, pivot and keep pace with ever-evolving development roadmaps and applications.

Join Our Team
Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments.
The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology.


If you’re ready for high-impact, you’re ready for CDK.

Position Summary

 

The Client Success Advocate is responsible for client satisfaction and success.   By interacting with assigned dealerships the Client Success Advocate will understand the business needs of the client in order to assist with driving the CDK solution value.  They will strive to maximize adoption and utilization of CDK products, driving client engagement.

 

Position Responsibilities & Essential functions

  • Assists clients with defining their strategy around CDK solutions
  • Maintains established relationships with dealership management and have a reputation for being a trusted expert on CDK products
  • Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities 
  • Prepares client specific reports and presentations for the purposes of educating and driving growth in the client’s organization
  • Identifies trends and help solution for identified gaps using analytics
  • Key business partner with Sales that helps define opportunities to grow our business with the client
  • Mentors CSAs on best practices to engage and solution for client needs  
  • Ability to successfully identify and implement strategies for retaining “at risk” clients
  • Identifies opportunities and create a plan for addressing training needs for dealership staff
  • Mentors and trains junior staff on risk mitigation strategies, client recommendations and best practices
  • Responsible for coordinating, marketing and executing our brand in targeted campaigns and conferences.
  • Assures customer success by providing conference calls or vitural work shops on a specific application targeted for adoption across the brand
  • Works with manufacturing representatives on targeted conferences known as Boot Camps to show a strong partnership with them and CDK.

 

Qualifications & Job Requirements

  • Minimum 5 years of client services, marketing or sales experience
  • Ability to work and influence across all levels of the dealership
  • Knowledge of CDK applications
  • In-depth knowledge of front end dealership operations or in training dealer staff on software applications and process
  • B2B or outside sales or account management in a similar industry
  • BA/BS preferred
  • High sense of urgency
  • Ability to travel to client site
  • Proficient in using SalesForce  

Preferred Qualifications

5+ years of retail automotive, construction or agricultural industries, experience preferred

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

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