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Technical Writer

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Date: Aug 12, 2019

Location: Cincinnati, OH, US, 45212

Company: CDK

Job Description

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

Position Summary

Reporting to the Director, Operations and Compliance the Technical Writer will partner with peers such as Region Support Specialist, Manager, Customer Support, and Product Managers to maintain and develop technical documents and manuals, explain complex information in a clear and concise manner for both internal and external customers with less technical aptitude.

Position Responsibilities & Essential functions

  • Research and edit existing knowledge base content, working closely with Region Support Specialist to ensure trouble shooting steps are accurate, clear and concise
  • Research, outline, write, and edit new knowledge base content as new software releases take place
  • Convert internal knowledge base content to be client facing content so clients can trouble shot technical issues independently
  • Independently gather information from subject matter experts to develop, organize, and write product release notes
  • Review Monthly Reporting to ensure top knowledge base articles are enhanced to meet new company standards
  • Coordinate with Manager, Customer Support to ensure knowledge base content gaps are addressed

 

Qualifications & Job Requirements

  • Bachelor’s degree in relevant technical field
  • 2-4 years’ industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Understanding of the systems development life cycle (SDLC)
  • Expert level experience using Microsoft Office tools to create documentation

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


Nearest Major Market: Cincinnati

Job Segment: Technical Writer, Outside Sales, Supply, Advertising, Technology, Sales, Operations, Marketing, Customer Service

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