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Implementation Consultant - Aftersales

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Date: Jun 27, 2019

Location: Hardinxveld-Giessendam, South Holland, NL, South Holl

Company: CDK

Job Description

Accelerate Your Career

Drive global technology

 

We’re a global market leader in providing software and digital marketing solutions to the automotive industry. We’re innovating the way that automotive dealerships drive their customers’ car-buying experience from the moment they run a search online all the way through to bringing their car back in for a service. Join us and be a part of the evolution.

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organisation where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

What you will be doing?

 

You will be responsible for the implementation of the aftersales applications of our Dealer Management Software, similar to an ERP. Working as a member of the Implementation team, you will analyse existing systems, interface requirements, business processes and operational needs and advise customers on product operation.

 

Key Duties & Responsibilities:

 

  • Engage with customers to understand business requirements and identify product, and product setup requirements to achieve the agreed aims
  • Guide & advise the customer in terms of best practice operational processes and systems usage practices to achieve best ROI for the selected product set
  • Establish (working with others) the base software installation pack and configure the system to operate as expected
  • Perform system integration testing to ensure the solution delivers what's expected by the client
  • Manage and execute data migration activities (if required) to ensure that existing customer data is imported, validated and signed off by the customer prior to go-live
  • Verify with the client through User Acceptance Testing that the system is configured to operate as expected
  • Train the users prior to go live date in the operation of the products
  • Execute the cut-over into production on the agreed go live date
  • Provide on-site support to end users to guide, advise and verify that users are able to undertake the role using the products
  • Provide adhoc follow consultancy services to deliver ongoing advice and guidance to clients making minor system changes as required to tune the products for the client

 

Do you dare to be different?

 

We look for people with the right cultural fit. While our business is full of industry minds we also value those who are keen to work together and have the potential to develop new knowledge and skills. Innovation and collaboration means growth and ours, ultimately, depends on yours.

 

You will have the following skills or experience:

 

  • Fluent communication skills in Dutch and English
  • ERP, CRM or Sales application Implementation experience would be desirable but not essential 
  • Excellent communication skills, both written and verbal
  • Excellent interpersonal skills with the ability to quickly develop effective working relationships with internal and external project teams
  • Strong PC technical knowledge, including MS Office, MS Excel

 

Why a career with CDK Global?

 

We demand diversity. Our people may be spread across countries, continents and cultures, but we’re united by a passion and enthusiasm to drive our business forward. This means no matter where you work you’ll feel like part of our global team. Diverse backgrounds, ideas and experiences are the only way to deliver world-class service to our customers. Our differences are our strengths

 

Your benefits. To help us attract and retain the best, we pay people according to performance, not length of service. We will also help you grow your career, not only through focused investment in learning and development but also by enabling you to explore the exciting opportunities our global market has to offer.

 

The perfect opportunity awaits. Start your career with CDK Global.


Job Segment: Implementation Manager, Marketing Consultant, Testing, ERP, CRM, Technology, Marketing

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