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Dir, Business Operations - DMS

Hoffman Estates, IL, US, 60169


Accelerate Your Career

Drive global technology


With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   


We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.


From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  


Position Summary

The Director, Business Ops - DMS is responsible for ensuring the delivery of business P&L targets for the DMS, including core apps, DMS integrations, Dealership operations, ICS, Canada, and Heavy Truck.  This leader will influence and lead cross-functional execution of strategic initiatives, while driving stakeholder and partner alignment.  This leader establishes and measures business success via KPIs for all product areas within the DMS portfolio.    


Position Responsibilities & Essential functions

  • Works cross functionally and across a large, complex matrixed business to accomplish results
  • Leads team of professionals responsible, in conjunction with their functional partners, for delivering on critical business growth targets
  • Manages end to end execution and delivery for operating P&L of the business
  • Partners with the functional teams to ensure that our business objectives are clear, the plans are clearly understood and that we have a joint execution alignment to insure success
  • Establishes and measures success via KPIs (acquisition, conversion, ROI) for the DMS portfolio
  • Influences and leads cross-functional teams to execute on the strategic direction / ensures strategy deployment and effective stakeholder management
  • Ensures matrixed resources are focused on the right initiatives and works close with other functions across the organization to ensure timely execution with quality
  • Works closely with the Product, Delivery and Support organizations to ensure that business objectives and constraints are clearly accommodated in functional initiatives
  • Identifies areas to discuss and debate re: tradeoffs to ensure successful execution
  • Constantly seeks customer-centric optimization opportunities and growth through performance and root-cause analysis
  • Partners with broader leadership team to influence, educate and support the rollout of key capabilities
  • Primarily Interfaces with Customer Experience teams, Procurement, Sales Operations, IT, Finance

Qualifications & Job Requirements

  • Minimum of 7-10 years management experience
  • Bachelor’s Degree
  • MBA preferred  
  • Strong analytical skills with solid understanding of financial data, measurements and planning preferred
  • Market knowledge and technology experience is preferred
  • Customer oriented
  • Strong verbal and written communication skills
  • Demonstrated capability to partner and coordinate efforts across cross-functional teams
  • Ability to meet deadlines and multitask in a fast-paced environment
  • Strategic thinker who understands the product life cycle; displays independent decision making, analysis, and accountability
  • Strong computer skills with proficiency with MS Office (Excel, PPT)
  • Ability to travel up to 25%


CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.


At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

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