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Dir, Implementation (Fixed Ops)

Hoffman Estates, IL, US, 60169

67151

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

Position Summary

 

The Director, Implementation is responsible for leading a team of consultants accountable for set-up and installation of systems as well as on educating clients about CDK’s family of products and solutions. The Director directly supports the VP/Director in the development and execution of strategic initiatives. Oversees execution of department goals, best-in-class processes, excellent customer service and ongoing professional development of the team members. This leader also closely collaborates with other department directors/managers to execute the company’s overall strategy and goals. 

 

Position Responsibilities & Essential functions

 

  • Provides leadership to in the installation of remote and onsite client CDK Solutions; Maintains accountability for the installation and client training deliverables by holding all project resources accountable to the completion of tasks and meeting the project milestone dates
  • Responsible for establishing and delivering consistent and effective training strategies to CDK Global’s client portfolio. Leads the development of standard, documented and measured processes for installations across all products.
  • Partners with sales and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs.
  • Provides client insight and feedback to product development and professional services teams for product and services improvement.
  • Manages an efficient, measured and transparent, pull-based, case management process.
  • Creates strong alignment with product launch, product development and training team
  • Balances employee location footprint to ensure maximum collaboration ability, control, BCP and cost optimization.
  • Ensures alignment of team to a continuously improvement NPS.
  • Actively engages and collaborates with cross functional leaders to identify onsite and virtual installation process improvements in efforts to exceed client expectations for the CDK Solutions contracted.
  • Ensures organization meets budget expectations.
  • Partners with workforce management to optimize associate scheduling.
  • Conducts regular field and virtual visits to monitor and evaluate associate performance and identifies developmental opportunities.
  • Coaches, mentors, and collaboratively builds associate development plans and conduct ongoing feedback sessions to ensure progress.
  • Supports CDK overall transformational vision to Achieve Competitive Excellence (A.C.E.) through exhibiting: Customer First; OneCDK; and Exceed Expectations and Always Get Better.
  • Responsible for hiring, developing associates, building bench strength, monitoring performance, driving associate retention, and delivering performance reviews.

 

Qualifications & Job Requirements

  • Minimum 8 years of experience in implementation related field
  • Bachelor’s degree
  • Minimum 5 years of experience in people management role
  • Must work well at the senior level in the organization with the ability to present to and influence senior management
  • Travel requirement up to 50%

 

 

PREFERRED ATTRIBUTES & Qualifications

 

  • Experience with business process optimization – LEAN, Six Sigma etc. desirable

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

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