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Dir Implementation

Hoffman Estates, IL, US, 60169

79822

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

The Director, Implementation Workflow is responsible for managing teams of consultants accountable for set-up and installation of systems, as well as developing and delivering client training on CDK’s products. 

Position Responsibilities & Essential functions

  • Leads an organization of virtual and onsite install consultant teams
  • Responsible for establishing and delivering consistent and effective training strategies to CDK Global’s client portfolio. Leads the development of standard, documented and measured processes for installations across all products
  • Partners with sales and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs.
  • Provides client insight and feedback to product development and professional services teams for product and services improvement.
  • Manages an efficient, measured and transparent, pull-based, case management process
  • Creates strong alignment with product launch, product development and training team
  • Balances employee location footprint to ensure maximum collaboration ability, control, BCP and cost optimization
  • Ensures alignment of team to a continuously improvement NPS
  • Develops a strategically linked scorecard for his/her team to be governed and rewarded on
  • Responsible for hiring, developing associates, building bench strength, monitoring performance, driving associate retention, and delivering performance reviews

 

 Qualifications & Job Requirements

  • Minimum 10 years of experience in implementation related field
  • Bachelor’s degree
  • Minimum 5 years of experience in people management role
  • Must work well at the senior level in the organization with the ability to present to and influence senior management
  • Ability to define and set clear employee expectations and hold people accountable
  • Ability to effectively communicate, motivate and inspire associates
  • Experience successfully managing large teams of onsite or remote employees
  • Experience implementing process improvements
  • Experience executing and apply logistic strategies to resource scheduling
  • Travel requirement up to 25%

  

PREFERRED ATTRIBUTES & Qualifications

 

  • Experience with business process optimization – LEAN, Six Sigma etc. desirable

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


Nearest Major Market: Chicago

Job Segment: Implementation Manager, Outside Sales, Supply, Advertising, Project Manager, Technology, Sales, Operations, Marketing

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