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Manager, Business Operations & Reporting

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Date: Jun 4, 2019

Location: Hoffman Estates, IL, US, 60169

Company: CDK

Job Description

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

We are looking for a Business Operations Manager reporting to the Director of Customer Insights and Analytics (CIA). The CIA supporst the Customer Experience organization by monitoring the organization’s functions and build processes that meet our business needs and most importantly, maximize value to our customers via processes that scale

You will lead a small team of BI consultant(s), with responsibilities that include tracking business results, performing cost-benefit analyses and monitoring production KPIs. To be a successful Business Operations Manager, you should have experience in the same or similar role, managing all business operations and setting goals across the entire organization. You should also demonstrate great leadership skills and be able to communicate the vision of the company across all levels.

Ultimately, you will ensure that all business functions are in line with our strategic goals.

Responsibilities

  • Ensure all systems operate smoothly and align with our quality standards
  • Maximize the efficiency of all business procedures
  • Establish production KPIs and conduct quality assessments
  • Monitor daily operations and address potential issues when they arise
  • Build processes that meet our business objectives and ensure compliance
  • Monitor financial data and recommend solutions that will improve profitability
  • Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans

Requirements

  • Previous experience as a Business Operations Manager or in a similar role
  • Good knowledge of operations management
  • Experience with forecasting models
  • Experience with databases, analytics, and ETLs
  • The ability to interpret financial data and allocate budgets
  • Exceptional communication skills
  • BS in Business Management or relevant field, MBA Preferred

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


Nearest Major Market: Chicago

Job Segment: Operations Manager, Outside Sales, Marketing Manager, Supply, Operations, Sales, Marketing

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