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Scrum Master Lead (Global Infrastructure Services)

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Date: Nov 24, 2018

Location: Hoffman Estates, IL, US, 60169

Company: CDK

Job Description

Requisition: #46944

Location: Hoffman Estates, IL


Accelerate Your Career

Drive global technology


With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   


We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.


From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  



The Scrum Master is responsible for the promotion and successful application of Agile working within Platform Services team, part of CDK’s Global Infrastructure Services organization.  The Platform Services team is a global team, located in multiple countries which aims to provide world-class Infrastructure and Platform Services to CDK products and customers across the world. 


The Scrum Master will join at a time when Agile working in the Platform Services team is in its infancy and therefore there is considerable opportunity to make a big impact. 


Responsibilities & Essential Functions


  • Responsible for the successful application of Scrum within the team that make up Platform Services. 
  • Ensures the team lives by the values, principles and practices of Scrum, coaching and mentoring the team as necessary and driving continuous improvement
  • Facilitates the key scrum events including stand-ups, planning sessions and reviews as well as determining the frequency required.
  • Understands interdependencies between Scrum teams and ensures this is considering during planning and as sprints progress
  • Removes impediments and anything that stands in the way of progress
  • Ensures teams’ throughput and capability is understood and teams do not over-commit.
  • Creates and utilizes key metrics to measure, improve, and report performance to stakeholders. 
  • Assists with management of the backlogs, helping to ensure that they are in good shape, ensures stories are clear and concise and ready for the next sprint.
  • Assists with capturing requirements, and epic prioritization. 


Qualifications & Job Requirements


  • Mastery of Scrum gained through a Scrum Master or similar role within an organization
  • Experience working across multiple Scrum teams
  • Bachelor’s degree in Computer Science, Business, or Engineering.
  • Basic conceptual understanding of infrastructure and technologies such as data center hardware, cloud computing, virtualization, databases configuration management etc.
  • Excellent inter-personal skills with an ability to negotiate and persuade team members and key decision makers regardless of seniority
  • Ability to interact with customers to listen, organize, and champion projects.
  • Ability to listen and consider the points of view of others, collaborate and build consensus within cross-functional areas.
  • Highly motivated ‘go-getter' who is driven to achieve business results with the ability to remain positive and focused on moving forward, regardless of obstacles.


Preferred Skills


  • MBA in Computer Science, Business, or Engineering.
  • JIRA/Confluence experience
  • Understanding/experience of running agile at scale including an understanding of frameworks/techniques such as Scrum of Scrums and Scaled Agile Framework (SAFe)
  • Knowledge of the automotive industry and automotive dealership environment
  • Solid project management experience/skills.
  • Experience collaborating with global teams, leadership and customers


CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

Nearest Major Market: Chicago

Job Segment: Outside Sales, Supply, Advertising, Computer Science, Virtualization, Sales, Marketing, Operations, Technology

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