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Learning Experience Designer

Hyderabad, Telangana, IN, 500081

71641

Location: [[req_workLocation]]
Location Address: Hyderabad, Telangana  500081 India (IN)

Careers with CDK Global – where to next?
So who are we and what do we do?
CDK Global is the largest global provider of integrated information technology and digital marketing solutions to automotive dealerships and manufacturers in more than 100 countries worldwide for the world’s biggest car brands.  Although we operate on a global scale, we are small by comparison and that is a good thing. It means that we are still a business where every person matters and where anyone can make an impact on our growth and success. We have opportunities in a wide range of business areas so wherever in the world you join us, you will get the support, training and tools you need to make significant steps forward in your career.

 

Job Title:  Technical Writer I (Member Technical)

Job Type: Permanent

Location: Hyderabad/Pune

Job Description:

As Technical Writer I, this resource will produce end-user documentation, and technical support information deliverables for CDK’s applications for complex, interrelated, transactional software systems that incorporate multiple technologies. As a Technical Writer I, the associate will develop the ability to translate complex information into clear, concise and compelling information deliverables.

Experience

  • Requires nil to 3 years of writing experience (Technical writing or content writing in MARCOMM or advertising, journalism)
  • Writes and edits information to industry’s standards
  • Ability to grasp knowledge of the functionality of at least two CDK applications simultaneously
  • Spends time to gain operational and architectural knowledge of assigned products
  • Attends relevant meetings and training sessions to gain operational and functional knowledge of product, tools, processes, domain and technology
  • Follows departmental guidelines, the Microsoft Manual of Style, and the Chicago Manual of Style

Eligibility

  • Bachelor’s or Master’s degree in any discipline – English Literature, Mass Communication, Advertising disciplines preferred; Engineering and B Tech least preferred.

Duties / Responsibilities

  • Create, assimilate, and convey technical material in a concise and effective manner
  • Use prescribed tools to author text, create charts and graphs, and incorporate diagrams and photos into information deliverables.
  • Follows detailed documentation plans
  • Produce project status reports
  • Collaborate with other Learning &Performance associates, as needed
  • Collaborate with product management and product engineering associates/teams
  • Collaborate with launch team and support associates
  • Work with minimal guidance from other L&P writers and to deliver accurate content under deadline pressure.

 

Technical & Behavioral Expectations

  • Work as part of a writing, project, or development team.
  • Develop domain expertise. 
  • Learn and adapt quickly to new technology and industry standards.
  • Demonstrate high attention to detail
  • Identify and establish working relationship with product SMEs
  • Demonstrate ability to effectively communicate to a variety of audiences in both verbal and written forms.
  • Demonstrate understanding of copyright and accessibility requirements related to educational media content
  • Effective time management and to be available for meetings in North American timezones

 

Who do we look for? We look for people with the right cultural fit. That means being passionate and enthusiastic and having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. What can we offer you? To help us attract and retain the best, we pay people according to performance, not tenure. Excel in your role here and the rewards will be excellent too. We will also help you to grow your career, not only through focused investment in learning and development but also by enabling you to explore the opportunities our global market has to offer. Start your Journey with CDK Global.

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