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Virtual Implementation Consultant

Hyderabad, Telangana, IN, 500081

69341

Location: [[req_workLocation]]
Location Address: Hyderabad, Telangana  500081 India (IN)

Careers with CDK Global – where to next?
So who are we and what do we do?
CDK Global is the largest global provider of integrated information technology and digital marketing solutions to automotive dealerships and manufacturers in more than 100 countries worldwide for the world’s biggest car brands.  Although we operate on a global scale, we are small by comparison and that is a good thing. It means that we are still a business where every person matters and where anyone can make an impact on our growth and success. We have opportunities in a wide range of business areas so wherever in the world you join us, you will get the support, training and tools you need to make significant steps forward in your career.

 

Job Description:

When customers subscribe to our products and services, it is just the beginning of our relationship with them. As a software implementation Analyst, your role will be to configure and deploy the systems they have bought, and ensure that we get them up & running with live software as efficiently & effectively as we can.

The focus here is on making the customer experience as good as it can be. It’s not enough simply to meet our contractual obligations. 

You will establish the base software installation pack and configure the system to operate as expected & perform system integration testing to ensure the solution delivers what’s expected by the client.

You’ll be responsible for managing and executing data migration activities (if required) to ensure that existing customer data is imported, validated and signed off by the customer prior to go-live & using UAT you’ll ensure that the system is configured as our clients need it to be. 

The ideal candidate will be a highly motivated Implementation Specialist with a passion for Installations of Hardware and Software into customer solutions.

Maintain a thorough understanding of CDK products, processes, and customer needs

 

Main Duties / Responsibilities:

  • The individual’s primary responsibilities include implementation and documentation of current and proposed Virtual solutions.
  • Practically applies knowledge of CDK Implementation process, policies, and escalation methodology
  • Work with the Senior Implementation Specialist to customize software settings to meet customer requirements
  • Validate data conversion from prior DMS
  • Resolve issues and handle escalations during implementations.
  • Work closely with US-based project management, Virtual Install team, and sales teams in a collaborative environment.
  • Be part of a team of world-class Implementation specialists having a large impact on the automotive industry in North America.
  • Assist with generating Install proposals by partnering with the CDK sales organization to respond to customer needs.
  • Identify opportunities to automate manual configuration tasks leveraging emerging technologies

 

SKILLS & EXPERIENCE

 

Qualifications (In Priority Order):  

BCA

B.Com (Computers)

B.Sc. / B.Com / BA

 

Experience: 1-3 years of experience in Implementation of products

 

Skills (In Priority Order):

  • Must demonstrate a fluent command of the English language in both verbal and written communications, including Video Conferencing – Video Chat
  • Must possess a passion for technology with the ability to be self-directed, highly motivated, and be able to set priorities with minimal supervision. Always looking to improve processes and minimize manual inputs – has a passion for automation and innovation
  • Experience working as part of onshore/offshore teams is highly desirable. Experience as part of a customer service team is desirable – has client facing experience and is confident in communications with internal and external customers
  • Must be willing to have daily contact with US-based team members as required
  • Ability to use software applications including the MS office suite and Visio
  • Time management, multi-tasking and prioritization skills. Must be able to work multi-task working on several projects some that may have strict deadlines – the ability to multi-task is essential
  • Performance Track record should be good in last 3 years.
  • Should be able to work in flexible work hours, in line with the US time zone

Technical & Behavioral Competencies

  • Good Knowledge of Unix / Linux / SQL
  • Advanced Excel and VBA knowledge desirable
  • Planning & scheduling abilities.
  • Attention to detail – experience with CRM systems such as salesforce desired
  • Programming experience. Visual Basic and HTML are advantageous
  • Desire for self-education – candidate has a proven record of self-education

 

Competencies

  • Adaptability
  • Collaboration
  • Innovation
  • Client Focus
  • Analytical ability
  • Attention to detail.
  • Critical thinking skills

 

Preferred Attributes

 

  • General knowledge of internal processes at car dealerships and service centers.
  • Having prior knowledge of implementation of Automotive Dealer Management Systems is desirable
  • Experience programming in a group environment.
  • SQL knowledge.
  • Experience creating business process workflow diagrams

 

Who do we look for? We look for people with the right cultural fit. That means being passionate and enthusiastic and having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. What can we offer you? To help us attract and retain the best, we pay people according to performance, not tenure. Excel in your role here and the rewards will be excellent too. We will also help you to grow your career, not only through focused investment in learning and development but also by enabling you to explore the opportunities our global market has to offer. Start your Journey with CDK Global.

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