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Client Implementation Manager - West Coast region

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Date: Jan 10, 2019

Location: Los Angeles, CA, US, 90001

Company: CDK

Job Description

Location: Los AngelesCalifornia (US-CA)  Locations in West, near major hub airport - 75% travel

 

 

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

   

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

Position Summary

 

The Client Implementation Manager (CIM) serves as the primary point of contact for the client and all internal departments involved in the implementation process. The CIM has primary responsibility and accountability for the project management and delivery of a successful implementation for any assigned projects. They own the full life cycle of an install, from pre-sales Discovery through the onsite Go-live training and transition to Support.

 

Position Responsibilities & Essential functions

 

  • Leads a matrixed team of implementation project resources (Implementation Consultants, Field Engineering, Forms Fulfillment, Networking, etc) in the execution of remote and onsite client software implementations.
  • Maintains singular accountability for all aspects of the implementation process by holding all project resources accountable to the completion of tasks and meeting the project milestone dates.
  • Acts as primary implementation point of contact and escalation point for project stakeholders including all functional CDK departments, Clients, and Third Party Suppliers.
  • Develop implementation Project Plan to include project scope, resource requirements, key milestones, risk mitigation plan and installation success criteria.
  • Provides status updates, tracks open issues, and works with all CDK groups to resolution as required.
  • Develop, track and report key implementation progress metrics
  • Ensure Client satisfaction through follow-up, client responsiveness and thorough communication
  • Ability to utilize effective management, negotiation, and influencing skills both internally and externally to ensure a successful implementation of all products and services within scope.
  • Completes onsite and/or virtual discovery on all client installations ensuring accurate inputs are captured and proper expectations set with the client
  • Goes on-site to dealership locations to supervise the training and implementation activities as required.
  • Manages contract backlog to revenue goals for assigned geographic territory.
  • Claims contract lines in accordance with billing and Sarbanes Oxley guidelines

 

 

Qualifications & Job Requirements

 

  • Automotive dealership experience required or dealer software vendor expertise
  • Bachelor’s degree or equivalent experience preferred
  • Experience with planning and executing customer-facing implementation or product delivery projects
  • Demonstrated influence and leadership ability in a matrixed environment
  • Demonstrated experience managing multiple priorities and balancing competing priorities.
  • Excellent interpersonal/communication and presentation skills 
  • Ability to travel 75% of the time

     

     

PREFERRED ATTRIBUTES & Qualifications

 

  • Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc)
  • Ability to consult and collaborate cross-functionally with other departments
  • Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


Nearest Major Market: Los Angeles

Job Segment: Implementation Manager, Outside Sales, Marketing Manager, Supply, Advertising, Technology, Sales, Marketing, Operations

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