Apply now »

Network Project Specialist II

Minneapolis, MN, US, 55111

81941

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

The Network Project Specialist II position provides a single point of contact for both customers and CDK internal groups on contracted IP Telephony and network install projects within Dealer Services.

 

The Network Project Specialist owns every aspect of the network project implementation from the time of contract roll call through install, acceptance, and billing.

 

This position is responsible for interfacing with multiple internal and external groups to ensure that all stakeholders of the network install are kept apprised of the status and that project dependencies (hardware, facilities, transport, software, resources, etc) are documented, coordinated, and aligned for success.

 

While this position will not carry any direct reports the role will be required to direct activities in multiple areas of Dealer Services. I.e.: Field Service, Network Engineering, Sales, Supply Chain, etc.

 

MAJOR ACTIVITIES AND RESPONSIBLITIES

 

  • Provide superior customer service to both internal and external customers.
  • Utilize Organizational Skills and detail to manage multiple projects adhering to project budgets, schedules, and resource requirements.
  • Establish and maintain an effective level of communication with all stakeholders
  • Develop and define the statement of work (SOW) requirements by interfacing with the customers, vendors, and various CDK business units.
  • Analyze and define network integration project management processes.
  • Develop and manage multiple project plans that effectively meet the time/schedule, budget and resource requirements/constraints.
  • Act as primary CDK contact with Telephony vendors on assigned professional service engagements.
  • Work with Customer to understand facility readiness and layout to implement Network and VOIP installation.
  • Manage CDK, customer and vendor resources and track project deliverables.
  • Develop and communicate project status reports, which include open issues, risks, budget, resource and schedule details.
  • Assist in developing Business Partner relationships and deployment processes.
  • Assist with client presentations and discussions on an as needed basis.
  • Maintain a thorough understanding of CDK products, processes, and customer needs.
  • Perform Network Architecture reviews to ensure proper integration with customers’ existing network applications and infrastructure
  • Contract management, work with Sales to ensure contracted items fulfill customer needs and initiate billing upon completion of contracted services.

 

Experience:

 

  • Minimum of 5 years’ experience in project management and team leadership, in a technical/telecom reseller environment.
  • Candidate should be well versed in the following areas:
  • Program/Project Management methodologies.
  • Working Knowledge of Networking (IP, Routers, Switches, QOS, Content filtering & Security, Wireless, WAN technologies)
  • Working Knowledge of Data Center environment preferred
  • Experience working as a consultant with customers.
  • Experience using project management, database, word processor, and spreadsheet software application packages.
  • Experience with process re-engineering preferred.
  • Experience in systems integration with an emphasis on any of the following technology areas: Networking (LAN/WAN, TCP/IP, NOS, Devices); Transport Services (T1, PRI, MPLS, Metro E, DSL, Cable, Fiber, Voice/Data) or Client/Server Architecture (Wintel, DNS, DHCP, UNIX, Databases).

 

Skills:

 

  • Excellent verbal and written communication skills.
  • Strong analytical, organization, negotiation, follow-up and problem-solving skills.
  • Ability to be self-directed and able to set priorities with minimal supervision.
  • Must be able to handle multiple projects simultaneously and adapt to shifting priorities.
  • Ability to express technical concepts to both technical and non-technical audiences.
  • Must be capable of dealing with associates within the CDK organization at all levels.
  • Ability to work effectively as a member of a team.
  • Ability to lead teams.
  • Ability to effectively handle critical client situations and work with the appropriate Sr. Technical resources or Mgmt at CDK to troubleshoot the most difficult technical problems.
  • Demonstrate time management and completion of tasks to a definite deadline.
  • Ability to use software applications including "Windows" PC applications such as MS office suite.
  • Knowledge of CDK products, processes, and customer needs preferred.

 

OTHER POSITION REQUIREMENTS

 

  • Travel:  this position may require some travel.

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


Nearest Major Market: Minneapolis

Job Segment: Network, Telecom, Telecommunications, Outside Sales, Supply, Technology, Sales, Operations

Apply now »