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Customer Success Advocate - Automotive Software - Bilingual (English/French)

Montreal, QC, CA, H1A 0A1

67901

Accélérez votre carrière

 

Technologies globales Drive

 

Avec des revenus de plus de 2 milliards de dollars, CDK Global est un chef de file mondial en approvisionnement de solutions intégrées de technologies de l’information et de marketing numérique à l’intention des détaillants automobiles et des secteurs connexes. Axée sur la réussite du commerce automobile de bout en bout, CDK fournit des solutions à des concessionnaires situés dans plus de 100 pays à travers le monde, servant approximativement 28 000 détaillants et la plupart des fabricants automobiles. Les solutions CDK Global automatisent et intègrent les processus critiques depuis la publicité numérique prévente ciblée, jusqu’à la vente, le financement, les assurances, l’approvisionnement en pièces, les réparations et l’entretien des véhicules, avec une orientation accrue vers l’utilisation de l’analyse de données et de l’intelligence prédictive.

Nous sommes assez importants pour faire une différence, mais assez modestes pour que votre voix soit entendue. En bref, nous sommes un organisme au sein duquel chacun importe. Il vous est possible d’exercer une influence sur la réussite de notre entreprise ainsi que sur celles de nos clients, peu importe la carrière que vous choisissez de poursuivre.

 

Accelerate Your Career

 

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.

Must be bilingual with English/French to be considered for this position.

 

Position Summary

The Customer Success Advocate is responsible for customer satisfaction and success. By interacting with assigned dealerships the Customer Success Advocate will understand the business needs of the client in order to assist with driving the CDK solution value. They will strive to maximize adoption and utilization of CDK products, driving client engagement. This will be done either via telephone and in-person visits (up to 10% annually; local).  

 

Position Responsibilities & Essential functions

. Assists customers with defining their strategy around CDK solutions

. Articulate CDK’s vision to enable end to end automotive commerce.

. Maintain established relationships with dealership management and have a reputation for being a trusted expert on CDK products

. Assess dealership risk factors, identify risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities. 

. Prepare customer specific reports and presentations for the purposes of educating and driving growth in the customer’s organization

. Partner with sales to become a key asset in helping grow our business with the client

. Make recommendations and assist client with industry best practices and solutions

. Able to successfully identify and implement strategies for retaining “at risk” customers

. Identify opportunities and create a plan for addressing training needs for dealership staff

 

Qualifications & Job Requirements

. Bilingual ( french and English)

. Retail automobile / Truck Business knowledge

. 5+ years of client services, marketing or sales experience

. 5+ years of retail automotive experience preferred

. Ability to work and influence across all levels of the dealership

. CDK application knowledge regarding Sales/F&I, Accounting, Service and Parts workflows

. In-depth knowledge of front end dealership operations or in training dealer staff on software applications and process

. Proficient in using SalesForce

. B2B or outside sales or account management in a similar industry

. BA/BS preferred

. High sense of urgency

. Up to 10% travel

 

CDK Global sait que des passions vous animent en dehors du travail. La famille, les amis, les événements sportifs et des tas d’autres choses occupent votre vie. C’est pourquoi nous offrons un ensemble exhaustif d’avantages sociaux non seulement pour prendre soin de vous, mais aussi de votre famille. Tous les avantages offerts entrent en vigueur dès le premier jour de votre embauche et incluent un REER avec contribution équivalente, des congés payés pour vous remettre en forme ou faire don de votre temps au sein de votre communauté, et le remboursement de frais de scolarité, pour n’en énumérer que quelques-uns.

 

Chez CDK, nous nous enorgueillissons de la diversité de nos effectifs. Nous estimons et célébrons le caractère unique de chaque individu et les points de vue variés qu’ils apportent. Nous offrons des chances d’accès égales en matière d’emploi sans égard à la race, la couleur, la religion, le genre, l’identité ou l’expression du genre, l’orientation sexuelle, l’origine nationale, la génétique, l’état de handicap, l’âge, la situation matrimoniale, ou l’état de protection d’anciens combattants.

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including RRSP matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

 

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or veteran status.  Accommodations are available on request for candidates taking part in all aspects of the selection process.

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