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Implementation Consultant -Sales, Finance & ONE EIGHTY Dealer Software

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Date: Aug 13, 2019

Location: Montreal, ON, CA, 00000

Company: CDK

Job Description

Location: MontrealOntario (CA-ON) 75% travel in Canada

 

Accélérez votre carrière

 

Technologies globales Drive

 

Avec des revenus de plus de 2 milliards de dollars, CDK Global est un chef de file mondial en approvisionnement de solutions intégrées de technologies de l’information et de marketing numérique à l’intention des détaillants automobiles et des secteurs connexes. Axée sur la réussite du commerce automobile de bout en bout, CDK fournit des solutions à des concessionnaires situés dans plus de 100 pays à travers le monde, servant approximativement 28 000 détaillants et la plupart des fabricants automobiles. Les solutions CDK Global automatisent et intègrent les processus critiques depuis la publicité numérique prévente ciblée, jusqu’à la vente, le financement, les assurances, l’approvisionnement en pièces, les réparations et l’entretien des véhicules, avec une orientation accrue vers l’utilisation de l’analyse de données et de l’intelligence prédictive.

 

Nous sommes assez importants pour faire une différence, mais assez modestes pour que votre voix soit entendue. En bref, nous sommes un organisme au sein duquel chacun importe. Il vous est possible d’exercer une influence sur la réussite de notre entreprise ainsi que sur celles de nos clients, peu importe la carrière que vous choisissez de poursuivre.

 

Accelerate Your Career

 

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.

Position Summary

 

The Implementation Consultant (IC) is responsible to effectively and efficiently deploy CDK software to our customers working as a key member of the installation team and to train all customers’ users either remotely or on-site.

 

Position Responsibilities & Essential functions

 

  • Provide technical subject matter expertise by engaging with Client Implementation Manager (CIM) to understand business requirements, identify product and product setup requirements to achieve the agreed contractual aims. This includes verifying that the technical solution sold to the client is installable as sold and providing feedback to the CIM on technical gaps and risks.
  • Guide and advise the customer in terms of best practice operational processes and system usage practices to achieve best ROI for the selected product set
  • Establish (working with the CIM) the base software installation pack and configure the system to operate as expected.
  • Perform system integration testing where necessary to ensure the solution delivers what ‘s expected by the client
  • Manage and execute data migration activities (if required) to ensure the existing customer data is imported, validated and signed off by the customer prior to go-live
  • Verify with the client through UAT that the system is configured correctly
  • Execute the cut-over to production on the agreed go-live date
  • Provide on-site support to end users to guide, advice, train and verify that users are able to undertake their role using the products
  • Based on business experience and knowledge make best practice recommendations to the CDK configurations and/or client process to maximize client utilization and business results
  • Collaborate with the CIM and Sales to propose additional CDK software and business solutions to the client based on solid knowledge of the clients processes and business requirements
  • Escalate to client manager any issues with client engagement during testing and training, or any issues that could derail project success

 

Qualifications & Job Requirements

 

  • French bilingual preferred
  • Automotive dealership experience preferred - Sales, Finance, One Eighty expertise
  • Bachelor’s degree or equivalent experience preferred
  • Experience with executing customer-facing implementation or product delivery projects
  • Demonstrated experience managing multiple priorities and balancing competing priorities.
  • Excellent interpersonal/communication and presentation skills 
  • Ability to travel 75% of the time

 

 

 

PREFERRED ATTRIBUTES & Qualifications

 

  • Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc)
  • Ability to consult and collaborate cross-functionally with other departments
  • Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner

 

CDK Global sait que des passions vous animent en dehors du travail. La famille, les amis, les événements sportifs et des tas d’autres choses occupent votre vie. C’est pourquoi nous offrons un ensemble exhaustif d’avantages sociaux non seulement pour prendre soin de vous, mais aussi de votre famille. Tous les avantages offerts entrent en vigueur dès le premier jour de votre embauche et incluent un REER avec contribution équivalente, des congés payés pour vous remettre en forme ou faire don de votre temps au sein de votre communauté, et le remboursement de frais de scolarité, pour n’en énumérer que quelques-uns.

 

Chez CDK, nous nous enorgueillissons de la diversité de nos effectifs. Nous estimons et célébrons le caractère unique de chaque individu et les points de vue variés qu’ils apportent. Nous offrons des chances d’accès égales en matière d’emploi sans égard à la race, la couleur, la religion, le genre, l’identité ou l’expression du genre, l’orientation sexuelle, l’origine nationale, la génétique, l’état de handicap, l’âge, la situation matrimoniale, ou l’état de protection d’anciens combattants.

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including RRSP matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

 

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or veteran status.  Accommodations are available on request for candidates taking part in all aspects of the selection process.


Job Segment: Software Sales, Implementation Manager, Outside Sales, Financial Sales, Sales, Technology

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