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Field Service Rep I

New York, NY, US, 90017

72881

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

Client support at CDK. It's all about enabling the clients we serve to be more effective employers. You make it happen by collaborating with other CDK Associates to ensure our products and services deliver winning results. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.
 

Responsibilities

Install and perform onsite repairs of simple network products at CDK Clients sites. Provide remote and onsite support for FSRs Provide Sales assistance through the Onsite Technical Analysis Program. Provide 24 x 7 support for Clients and other FSRs when requested. Provide concise feedback on defects encountered while working with all products through the National Technical Support organization.  Respond to and resolve assigned onsite preventative and corrective maintenance calls Provide high quality installations, upgrades of all computer equipment sold by CDK. Accurate and timely completion of required documentation at the client site (Port Maps, Visio Drawings, pre-site documentation, Check lists, Onsite Technical Analysis, etc.) Accurate and timely completion of required documentation such as engineer activity reports, expense reports, timesheets, etc. Continued education to remain current and increase knowledge on new and existing equipment. Represent CDK in a personal and professional manner when responding to onsite service related issues. Promptly ship defective modules to NCS and test returned modules to allow for proper sparing for field activity. Obtain meaningful results from projects assigned and/or approved by supervisor. Interface with baseline region on service related issues.

 

Qualifications

 Required: Minimum AA degree in Electronics, Computer Technology or equivalent experience. Prefered: BS degree in Computer Science or equivalent experience


Skills

Good understanding of CDK business and associated service strategies.   Strong communication skills.  Ability to interact with upset clients and defuse possible client dissatisfaction. The FSR I will most often be the person involved with the most difficult and tense situations at the client sites. Superior client relations’ skills are a necessity. CCNA and MCDS Certification Strong working knowledge of Windows based operating systems and applications. Ability to operate test equipment. Superior troubleshooting skills. Advance technical knowledge and the ability to isolate and resolve peripheral equipment: laser printers, impact printers and line printers problems. Good interpersonal and organizational skills. Good reading, writing and numeric/logic skills to interpret service calls, determine equipment defects, create service logs, measure electricity output, calculate billing charges, etc. Analytical reasoning ability in basic situations to isolate problems, determine solutions, etc. Ability to plan projects within established deadlines, etc. This position requires 80-90% regional travel with some overnight travel, and you must be available for overtime and some weekend installations able to travel on airplane. Ability to coordinate/organize activities, information, materials or other resources within tasks or projects such as peripherals, etc. to meet clients' needs on time. Dexterity to operate a computer, keyboard, telephone, fax, photocopier, printer, multi-meter, tools (screwdriver, pliers, etc.) and tape gun daily. 

CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. We believe that diversity in all aspects of business leads to strength.
 

 

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

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