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Technical Support Agent

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Date: May 17, 2019

Location: Niceville, FL, US, 32580

Company: CDK

Job Description

Accelerate Your Career

Drive global technology


With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   


We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.


From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  


CDK Global/ELEAD1ONE, the fastest growing CRM software company in the automotive industry, is currently looking for motivated and experienced Support Technicians to join our Team located in the Niceville, Florida area. Our Technology Office supports clients nationwide on a variety of software and hardware products.  Our ideal candidate will have previous experience in software utilization, working in a Support Technician position and has a passion for technical customer service. 


Position Requirements 

  • Excellent Customer Service and phone skills
  • Able to negotiate alternatives, know when to escalate a problem, or when to ask for assistance
  • Proficiency with Microsoft Windows Operating Systems: XP, Vista, Windows 7 and Windows 8.
  • Intermediate level experience with Internet Browsers, including Internet Explorer, Firefox, Google Chrome, Safari
  • Experience with PC remote control software, i.e. LogMeIn, PC-Anywhere, Etc
  • Analytical problem solving skills


Benefits are effective 1st day of employment including medical, dental, vision, 401K match, tuition reimbursement, and paid time off to name a few.  



CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

Nearest Major Market: Fort Walton Beach

Job Segment: Technical Support, Outside Sales, Supply, Advertising, CRM, Technology, Sales, Operations, Marketing

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