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PITT Client Implementation Manager

Orlando, FL, US, 00000

76543

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

Position Summary

 

Proactive account relationship management with an assigned portfolio of CDK dealerships.  The Post-Implementation Consultant serves as the main point of contact providing best in class customer care for recently installed clients, and acts as the liaison between the client and internal cross-functional teams ensuring that all products are set up and functioning correctly.  The Post-Implementation Transition Manager, provides training, recommends product, processes, and service enhancements based on the client experience.  This role partners with the Post-Implementation Transition Consultants and may provide assistance and mentor less experienced team members.

 

Position Responsibilities & Essential functions

 

  • Assists customers with defining their strategy around CDK solutions
  • <span style="font-family:"Calibri",sans-serif">Articulate CDK’s vision to enable end to end automotive commerce
  • <span style="font-family:"Calibri",sans-serif">Establish and maintain relationships with dealership management and have a reputation for being a trusted expert on CDK products
  • <span style="font-family:"Calibri",sans-serif">Identify opportunities and create a plan for addressing training needs for dealership staff
  • <span style="font-family:"Calibri",sans-serif">Facilitates meetings, mediates conflicts, and generates new ideas for processes and implementation strategies
  • <span style="font-family:"Calibri",sans-serif">Organizes the Post-Implementation Transition team’s activities, including account assignment, resources and hand-offs to and from other departments
  • <span style="font-family:"Calibri",sans-serif">Produces monthly reports, including KPIs, and sets appropriate action plan to achieve client satisfaction
  • <span style="font-family:"Calibri",sans-serif">Identifies potential contract cancelation threats and provides quality training to dealerships to ensure implementation success; Performs verification seminars to ensure client understanding and correct application of CDK’s products.
  • <span style="font-family:"Calibri",sans-serif">Upsells products and services to dealerships by understanding business needs and CDK solutions
  • <span style="font-family:"Calibri",sans-serif">Ensures assigned accounts transition over to the CAM/Support or Customer Success teams within 90 days after initial install
  • <span style="font-family:"Calibri",sans-serif">Accountable for maintaining pre-established levels of customer retention rates
  • <span style="font-family:"Calibri",sans-serif">Stays abreast of new product offerings and enhancements
  • <span style="font-family:"Calibri",sans-serif">Demonstrate flexibility to the business needs of the team – open to shift changes/swaps, role changes, OT needs, occasional weekend or holiday escalations.
  • <span style="font-family:"Calibri",sans-serif">Other duties as assigned

 

Qualifications & Job Requirements

 

  • 5+ years of CDK experience in client services or implementation
  • <span style="font-family:"Calibri",sans-serif">5+ years of retail automotive experience preferred
  • <span style="font-family:"Calibri",sans-serif">Ability to work and influence across all levels of the dealership
  • <span style="font-family:"Calibri",sans-serif">Master level knowledge of salesforce, Vision, Support Channel/DRIVE Help, KB, Apropos and Common Admin
  • <span style="font-family:"Calibri",sans-serif">Strong technical aptitude
  • <span style="font-family:"Calibri",sans-serif">CDK application knowledge regarding Sales/F&I, Accounting, Service and Parts workflows
  • <span style="font-family:"Calibri",sans-serif">In-depth knowledge of front end dealership operations or in training dealer staff on software applications and process
  • <span style="font-family:"Calibri",sans-serif">Ability to influence and effectively communicate at all levels of the organization
  • <span style="font-family:"Calibri",sans-serif">Ability to identify problems, research and analyze the situation, and make appropriate recommendations
  • <span style="font-family:"Calibri",sans-serif">Ability to apply problem solving skills where problems may not be apparent
  • <span style="font-family:"Calibri",sans-serif">Authority to take action deemed advisable or necessary.  The results of decisions, actions or advice typically affect operations or short-term situations
  • <span style="font-family:"Calibri",sans-serif">Authority to take whatever problem-solving action is deemed advisable or necessary.  May initiate and carry out the action which includes possible concessions
  • <span style="font-family:"Calibri",sans-serif">Proficiency in disseminating information and sharing knowledge at various levels within the company
  • <span style="font-family:"Calibri",sans-serif">High sense of urgency
  • <span style="font-family:"Calibri",sans-serif">Ability to travel 25-50% of time
    <span style="font-family:"Calibri",sans-serif"> 

Preferred Attributes & Qualifications

 

  • Bilingual in French or Spanish

 

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


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