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Field Technician I - Hardware, Wireless, Networking

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Date: Nov 26, 2018

Location: Phoenix, AZ, US, 85001

Company: CDK

Job Description

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

The Field Service Technician is a field-based, customer-facing role that installs, services, maintains and modifies equipment at our customer sites. We take a holistic approach in solving our customers' toughest problems. Our Field Technicians represent the "Face of CDK" to the customer. This is based in the Phoenix area and covers the state of Arizona.

 

We are seeking positive, hardworking candidates who are a motivated self-started that works well independently with little or no supervision, but who thrives in a team environment. Join our world class team of diligent problem solvers, innovators, fresh thinkers and communicators who excite and inspire others. We are looking for energetic, detail oriented leaders that focus on execution, meet commitments, with a passion to exceed customer expectations.

 

 

Key Responsibilities and Requirements

 

  • Provide field service and customer care for dealership clients in the designated territory.
  • Perform routine and emergency service calls and MAC work (moves, adds, changes).
  • Perform software/hardware installations and upgrades on hardware and applications during regular and non-regular business hours.
  • Identify, troubleshoot and resolve emergency and non-emergency service requests.
  • Proactively identify potential degradation in our clients' systems and equipment
  • Exercise good judgment in troubleshooting activities and when required escalate service issues to Technical Support for resolution.
  • Organize work assignments through a handheld iPhone app dispatch system.
  • Initiate contact with customers to confirm service requests and appointments, must adhere to established client SLA.
  • Complete all necessary administration for inventory, time reporting, and any CDK documentation.
  • Provide technical expertise and site specific knowledge to Sales team when required.
  • Participate in on-call service coverage and work the necessary overtime to meet deadlines.

 

 

Preferred Experience and requirements

 

  • Consideration will be given to someone who is new to telecommunications but possesses all other IT and networking requirements.
  • General knowledge of telecommunications equipment, systems and applications.
  • Excellent understanding of PC and server technology (hardware and OS)
  • Excellent understanding of Networking, LAN and TCP/IP.
  • Obtained or working towards CCNA (or equivalent) certification.
  • Possess excellent written and oral communication skills.
  • Must be physically able to lift, carry & transport heavy equipment greater than 50 lbs.
  • A valid driver’s license and driving record that meets CDK Global minimum insurance standards is required.
  • Ability to travel in the field 80-90%

 

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


Nearest Major Market: Phoenix

Job Segment: Network, Telecom, Telecommunications, Wireless, Technician, Technology

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