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Forms Builder III

Portland, OR, US, 97203


Accelerate Your Career

Drive global technology


With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   


We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.


From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

As a Forms Builder you will work directly with our auto dealership clients to create customized computer forms, coordinating all questions and changes. You will be able to demonstrate your administrative expertise as the vital link between CDK Global and the dealership's Finance & Insurance (F&I) department. You will work directly with CDK Global Technical associates regarding product change requests and application defects. The Forms Builder is responsible to facilitate the coding, testing and delivery of Forms to our existing and new client base.

Responsibilities include:

  • Assembles, organizes and maintains forms library by generating, changing or deleting forms. Supports internal and external clients and their forms needs.
  • Maintains detailed records of workload, client status with regards to problem resolution and ensures billing is processed in a timely manner.
  • Responsible for training associates as determined by management and acts as a go-to individual for members of the team and as an escalation point for issues of higher technical abilities.
  • Proactively generates new business from existing client base, pursues new business through communications to our client base and makes suggestions for change that will streamline efficiencies in department organization.
  • Ability to work flexible hours, up to 10pm EST.
  • Handle incoming client interactions, both phone and chat based.
  • Position will require occasional tasks on weekend and holiday..
  • You will work directly with CDK Global Technical associates regarding product change requests and application defects.
  • Associates or BS in Accounting/Finance preferred but not required.
  • A successful candidate must have excellent computer skills (MS Office)
  • Previous experience creating forms is required.
  • Must possess excellent customer service skills, ability to prioritize, manage multiple projects, problem-solving skills, and the initiative to learn how to build new F&I forms and make corrections to existing forms 
  • Having a strong attention to detail is requirement to be successful in this role.
  • Superb time management skills and completion of takes to a definite deadline is required.



Preferred qualifications: Automobile dealership experience, with an understanding of the purpose of the F&I Department. Banking, customer service or help desk experience is also helpful. Database knowledge preferred.
Background in accounting, math, finance or related is idea


CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

Nearest Major Market: Portland Oregon

Job Segment: Outside Sales, Supply, Database, Advertising, Information Technology, Sales, Operations, Technology, Marketing

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