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Tech Writer III

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Date: Jun 4, 2019

Location: Portland, OR, US, 97201

Company: CDK

Job Description

Accelerate Your Career

Drive global technology


With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   


We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.


From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

This is a great time to join CDK Global with highly motivated teams to build industry changing platform for the automotive industry. Fortellis Automotive Commerce Exchange™ platform, a technology engine that enables seamless connections and greater collaboration to occur among everyone involved in serving automobile consumers, such as dealers, manufacturers, software developers, lenders and data providers.

Fortellis team is looking for an experienced software technical editor to assist in developing the content pieces of our emerging platforms. Our quickly evolving space requires that the editor is comfortable with software engineering tools and methodologies, editing using developer tools (we use markdown, not word processors or CMS systems), and operating daily in an Agile/Scrum context. The editor we’re looking for will work with highly technical SMEs and writers to craft documentation for both technical and non-technical audiences.

We are looking for a highly collaborative, cooperative, and positive team player who is able to adapt quickly as priorities shift. We are in the early stages of many of our platforms, so it requires a level of agility that is more akin to a startup than an established publishing department. This role requires a win-as-a-team attitude, with a willingness to jump in selflessly to help us achieve our goals quickly.

This position is based in Austin, TX, Portland, OR, or San Jose, CA


  • Edit technical content for either internal or external developers, including API reference docs, use-case driven developer’s guides, tutorials, and more
  • Manage deadlines and deliverables across multiple products and platforms
  • Enforce and promote our standards, best practices, and guidelines,
  • Provide coaching and mentorship with regard to writing skills to writers and non-writers where appropriate
  • Create templates
  • Participate in the Pull Request + CI/CD process for engineering teams, providing content editing and rewrite suggestions from a Product lens for customer-facing artifacts
  • Provide structural editing beyond copy including information architecture
  • UI and site content review/editing
  • Estimate turnaround time for editing services
  • Provide full transparency on work through the Scrum process, helping teammates to work harmoniously and to help each other


Minimum Qualifications:

  • BA/BS degree in a technical field or the equivalent professional experience
  • 5-7 years of relevant experience, including a deep understanding of API and SDK documentation structure and editing standards
  • Familiarity with developer tools and comfortable with authoring within those tools
  • Familiarity with CSS and markdown
  • Willingness to switch contexts quickly as needed, using a service or consultant-oriented approach


Preferred Qualifications:

  • Familiarity with Git processes
  • Familiarity with Cloud technologies, DevOps, CI/CD, and AWS infrastructure a plus
  • 3-5 years of relevant experience in software, platform engineering, or with IT tools




CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

Nearest Major Market: Portland Oregon

Job Segment: Technical Writer, Outside Sales, Product Manager, Cloud, Supply, Technology, Sales, Operations

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