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Credit & Contract Management Specialist (Nordic market)

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Date: Jul 29, 2019

Location: Prague, Hlavní město Praha, CZ, .

Company: CDK

Job Description

Accelerate Your Career

Drive global technology

 

We’re a global market leader in providing software and digital marketing solutions to the automotive industry. We’re innovating the way that automotive dealerships drive their customers’ car-buying experience from the moment they run a search online all the way through to bringing their car back in for a service. Join us and be a part of the evolution.

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organisation where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

Purpose of role

 

Provision of an excellent Finance service is critical to the achievement of the Business Service Centre.  This role reports to the Credit & Control Management Lead) as part of the C&CM team.  Responsible for the coordination of the End to End Contract and Credit support in line with CDK Global policies and procedures to ensure both our business partners and clients are operationally supported to deliver the best level of service

 

 

Key Duties & Responsibilities

 

  • Manages client invoicing and credit management in line with O2C process and procedures
  • Maintains accurate service contract management and contract cancellation according to the CDK terms & conditions
  • Responsible for performing New customer set-up examination and credit check reviews
  • Performs Customer master amendments, customer credit blocks in line with policy
  • Manages queried quote validation and related issues resolution in line with agreed SLA’s
  • Works with Collections, where applicable, in investigating and  resolving customer disputes and issues to improve overall service to our customers and support improved cash flow for CDK Global
  • Identifies and escalates opportunities for improving  the contract & credit processes
     

 

 

 

 

 

 

 

  • Communicate and collaborate in a professional manner with customers and CDK associates at all levels
  • Escalate potential financial risk to your line manager, documenting required evidence accordingly.
  • Assist in producing accurate reports for management on a daily/weekly/monthly basis with attention to detail
  • Ensuring all processes are compliant with SOX requirements at all times
  • Live by the CDK values in your daily behaviours, communications and actions

 

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Key Results Indicators & Measures of success 

 

Key Results Indicators

Measure of success

Team Player

  • Must be reliable, show commitment and collaboration in day to day tasks
  • Constructively communicate and share thoughts in a clear but honest manner, share information openly and willingly
  • Actively collaborate to ensure that team targets are achieved

 

  • Feedback from manager and CDK associates
  • Participation during team meetings
  • Achievement on team objectives

Communication

  • Strong communication ability to share knowledge.  Assertive yet able to demonstrate empathy.  Excellent customer care and strong interpersonal skills
  • Able to remain calm under pressure and manage stressful situations whilst maintaining a professional image working within the office

 

  • Feedback from manager and CDK associates
  • Participation during team meetings
  • Achievement on team objectives

Problem Solving

  • Ability to investigate dispute / issues using relevant associates expertise and knowledge
  • Share problems, openly discuss and collaborate with others to find a solution and form an action plan
  • Act appropriately in all situations and taking accountability for those actions

 

  • Feedback from manager and CDK associates
  • Participation during team meetings

 

Adaptability

  • Flexible attitude and able to work as part of a team
  • Proactive and positive approach, working under own initiative and prioritising and balancing workload
  • Innovation approach to processes

 

  • Feedback from manager, CDK associates and customers

Professional Manner

  • Always polite with integrity in all day to day dealings with CDK associates and customers

 

  • Feedback form manager, CDK associates and customers

 

 

Skills / Knowledge / Experience & Qualifications

  • Experience of dealing with customers at all levels
  • Competent in MS word, Excel and Outlook
  • A working knowledge of Navision is a advantageous
  • Ability to manage and prioritise workload
  • Proficient in English language (responsible for XY)

 

Why a career with CDK Global?

 

We demand diversity. Our people may be spread across countries, continents and cultures, but we’re united by a passion and enthusiasm to drive our business forward. This means no matter where you work you’ll feel like part of our global team. Diverse backgrounds, ideas and experiences are the only way to deliver world-class service to our customers. Our differences are our strengths

 

Your benefits. To help us attract and retain the best, we pay people according to performance, not length of service. We will also help you grow your career, not only through focused investment in learning and development but also by enabling you to explore the exciting opportunities our global market has to offer.

 

The perfect opportunity awaits. Start your career with CDK Global.


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