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Collections Specialist fluent Spanish and French

Prague, Hlavní město Praha, CZ, 17000

68705

Location:  Czech Republic 

 

Accelerate Your Career

Drive global technology

We’re a global market leader in providing software and digital marketing solutions to the automotive industry. We’re innovating the way that automotive dealerships drive their customers’ car-buying experience from the moment they run a search online all the way through to bringing their car back in for a service. Join us and be a part of the evolution.

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organisation where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

Purpose of role

 

Provision of an excellent Finance service is critical to the achievement of the Business Service Centre.  This role reports to the Cash & Bank Team leader. Responsible for the coordination of the end to end collections activities in line with CDK Global policies and procedures you will apply your excellent subject matter knowledge to support a range of client accounts ensuring both our business partners and clients receive the best possible support to ultimately maximise cash flow for CDK.

 

 Key Duties & Responsibilities

  •  Accountable for the collection of outstanding debts
  • Proactively verbally contacts clients in a professional manner while maintaining and improving relations
  • Controls & manages all  outstanding accounts receivables on a daily basis
  • Investigates historical data for outstanding debts
  • Takes action to encourage timely debt payments
  • Manages clients queries and requests
  • Distributes statements and reminders as scheduled
  • Regularly updates account status records and collection efforts
  • Works closely with C&CM team to help resolve customer disputes, issues and data update
  • Prepares and presents reports on collection activities and progress
  • Gathers supporting documents if legal enforcement required
  • Supports and actively participates in continual improvement of collection processes
  •  Communicate and collaborate in a professional manner with customers and CDK associates at all levels
  • Will confidently escalate potential financial risk to your line manager, documenting required evidence and resolution accordingly.
  • Responsible for producing accurate reports in line with MEC timetable for leadership
  • Ensuring all processes are compliant with SOX requirements at all times
  • Lives by the CDK values in daily behaviours, communications and actions

 

 

Key Results Indicators & Measures of success 

 

Key Results Indicators

Measure of success

Team Player

  • Must be reliable, show commitment and collaboration in day to day tasks
  • Constructively communicate and share thoughts in a clear but honest manner, share information openly and willingly
  • Actively collaborate to ensure that team targets are achieved

 

  • Feedback from manager and CDK associates
  • Participation during team meetings
  • Achievement on team objectives

Communication

  • Strong communication ability to share knowledge.  Assertive yet able to demonstrate empathy.  Excellent customer care and strong interpersonal skills
  • Able to remain calm under pressure and manage stressful situations whilst maintaining a professional image working within the office

 

  • Feedback from manager and CDK associates
  • Participation during team meetings
  • Achievement on team objectives

Problem Solving

  • Ability to investigate dispute / issues using relevant associates expertise and knowledge
  • Share problems, openly discuss and collaborate with others to find a solution and form an action plan
  • Act appropriately in all situations and taking accountability for those actions

 

  • Feedback from manager and CDK associates
  • Participation during team meetings

 

Adaptability

  • Flexible attitude and able to work as part of a team
  • Proactive and positive approach, working under own initiative and prioritising and balancing workload
  • Innovation approach to processes

 

  • Feedback from manager, CDK associates and customers

Professional Manner

  • Always polite with integrity in all day to day dealings with CDK associates and customers

 

  • Feedback from manager, CDK associates and customers

 

 

Skills / Knowledge / Experience & Qualifications

  • Proven track record as Collection Specialist or similar role essential
  • Excellent communication skills (written and oral)
  • Competent in MS word, Excel and Outlook
  • Working knowledge of Navision and Controller is advantageous
  • Ability to manage and prioritise workload
  • Able to work independently and to adapt to a fast changing environment.
  • Fluent in French and Spanish (both are must)

Why a career with CDK Global?

 

We demand diversity. Our people may be spread across countries, continents and cultures, but we’re united by a passion and enthusiasm to drive our business forward. This means no matter where you work you’ll feel like part of our global team. Diverse backgrounds, ideas and experiences are the only way to deliver world-class service to our customers. Our differences are our strengths

Your benefits. To help us attract and retain the best, we pay people according to performance, not length of service. We will also help you grow your career, not only through focused investment in learning and development but also by enabling you to explore the exciting opportunities our global market has to offer.

The perfect opportunity awaits. Start your career with CDK Global.

Apply now »