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Desktop Support Analyst T1

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Date: Jul 22, 2019

Location: Prague, Hlavní město Praha, CZ, 1700

Company: CDK

Job Description

Accelerate Your Career

Drive global technology


We’re a global market leader in providing software and digital marketing solutions to the automotive industry. We’re innovating the way that automotive dealerships drive their customers’ car-buying experience from the moment they run a search online all the way through to bringing their car back in for a service. Join us and be a part of the evolution.


We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organisation where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.


Position Responsibilities & Essential functions


  • Provides remote support to users’ basic hardware and software problems.
  • Takes calls from users, diagnoses problems, and recommends and/or implements solutions for routine end user problems.
  • Acts as first contact for office equipment user support, including but not limited to copy machines, printers, phones, etc.
  • Handles department general administration tasks including document management.
  • Logs all help desk interactions and administers help desk software.
  • Responsible for supporting the telephone hot-line function.
  • Maintains log of incoming hot-line calls and updates records and tracking databases; alerts management to recurring problems and patterns.
  • Works within clearly defined standard operating procedures and/or scientific methods and adheres to quality guidelines.
  • Under close supervision, works on assignments that are routine in nature, requiring limited judgment. Has little or no role in decision-making.



Qualifications & Job Requirements


  • No prior experience required
  • Basic skills in an analytical/scientific method or operational process


Why a career with CDK Global?


We demand diversity. Our people may be spread across countries, continents and cultures, but we’re united by a passion and enthusiasm to drive our business forward. This means no matter where you work you’ll feel like part of our global team. Diverse backgrounds, ideas and experiences are the only way to deliver world-class service to our customers. Our differences are our strengths


Your benefits. To help us attract and retain the best, we pay people according to performance, not length of service. We will also help you grow your career, not only through focused investment in learning and development but also by enabling you to explore the exciting opportunities our global market has to offer.


The perfect opportunity awaits. Start your career with CDK Global.

Job Segment: Help Desk, Information Technology, Document Management, Technical Support, Technology

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