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HR Operations SME

Prague, Hlavní město Praha, CZ, 170 00


Accelerate Your Career

Drive global technology


We’re a global market leader in providing software and digital marketing solutions to the automotive industry. We’re innovating the way that automotive dealerships drive their customers’ car-buying experience from the moment they run a search online all the way through to bringing their car back in for a service. Join us and be a part of the evolution.


We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organisation where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.


Purpose of role

Provision of an excellent HR administration service is critical to the achievement of the Business Service Centre (BSC).

This is a senior position within the HR team providing process and knowledge support to HR Team and HR Operations & Payroll Manager and drives improvement to enhance customer experience and efficiency. In addition, the role must demonstrate excellent delivery of transactional HR support to the business, Workforce administration within the full employee life cycle and other within the HR Specialist role. The role provides support to other team members, advisory service to country employees and managers.


Key Duties & Responsibilities:

  • Process and Project Management 
  • Run HR Operations related technical projects including transitions between platforms and in HR systems
  • Provide technical to team members as regards HR systems and tools
  • Cooperate with HR Technology as regards complex replication cases and impact in SAP
  • Provide day to day support to team members
  • Coordination of annual payroll activities with team members and implementation of legal changes
  • Assist the HR & Payroll Manager in the development of team members
  • Actively seek out process improvement opportunities and work on delivery


Role Description


  • Maintain all employee master data (manual and electronic) ensuring it is accurate, up to date and complies with all Data Protection Acts and Company-specific requirements
  • Maintain accurate and timely updates to Associate data in all HR systems
  • Ensure successful data transport to connecting HR systems
  • Provide agreed HR and ad hoc working reports to the wider business
  • Produce statutory reports as required
  • Provide feedback and input into the Knowledge Base, making amendments on an ongoing basis to capture current best knowledge of process and tasks
  • Ensure archiving of all supporting documentation

Employee Lifecycle

  • Support talent acquisition process with a comprehensive new starter administration service including, Process and issue all Offers and contracts, administer background checks as per process, onboarding and probation reviews.
  • Process and issue changes to associate terms and conditions
  • Administrative case management for maternity, paternity, parental leave, flexible working, and associate absence. Process ad-hoc requests, such as supporting letters for Business Visa requests, within agreed SLA’s
  • Processing leavers including correspondence, data entry, certificate production, pay and benefits calculations. HR Employee Support
  • Manage first line support for cases logged to HR queue and provide second line support to tickets allocated to individual queues ensuring timely resolution
  • Review and distribute customer tickets and achieve defined SLA’s
  • Ensure excellent service standards and maintain high customer satisfaction


  • Action all benefits administration including enrolments, leavers, changes in benefit cover and correspondence
  • Liaise with benefits providers within the scope of benefits processes transition into HR Ops team
  • Ensure timely communication to payroll administration about changes as required by the process
  • Participate in processing of the invoices


  • Implement all agreed processes to ensure SOX and other compliance and assist the HR & Payroll Team Leader with SOX and audit testing
  • Prepare SOX and audit reports in high quality and timely manner
  • Perform and certify assigned SOX controls and keep relevant documentation
  • Action agreed on compliance processes such as background checks, right to work checks, policies and pre-employment references Ad hoc
  • Update systems and policy documentation with any identified statutory/legislative changes as advised by the CHRM’s
  • Any other task deemed reasonable by the HR Operations & Payroll Team Leader


Key Results Indicators & Measures of success

  •  Achieve defined standards (SLA’s) of accuracy in all HR systems and payroll processes
  • Executing all processes required on time.
  • Providing responses to enquiries received within defined timescales
  • Demonstrating value in your work, measured through outcomes achieved and business and peer satisfaction


Skills / Knowledge & Experience

  • Experience in a similar generalist role with payroll and administration duties gained within an International Company
  • Demonstrable experience of using HR systems and payroll
  • Organised with strong planning and time management skills
  • Attention to detail whilst able to be flexible in a changing environment
  • A positive ‘can-do’ attitude
  • Experience of working in a Service centre would be advantageous


Qualifications required

  • Appropriate HR and/or Payroll qualification
  • Excellent verbal and written English communication skills and ability to build influential relationships at all levels
  • Some travel may be required


Why a career with CDK Global?


We demand diversity. Our people may be spread across countries, continents and cultures, but we’re united by a passion and enthusiasm to drive our business forward. This means no matter where you work you’ll feel like part of our global team. Diverse backgrounds, ideas and experiences are the only way to deliver world-class service to our customers. Our differences are our strengths


Your benefits. To help us attract and retain the best, we pay people according to performance, not length of service. We will also help you grow your career, not only through focused investment in learning and development but also by enabling you to explore the exciting opportunities our global market has to offer.


The perfect opportunity awaits. Start your career with CDK Global.

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