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Collections Team Leader

Prague, Hlavní město Praha, CZ, 17000



Purpose of role

The provision of an excellent Finance service is critical to the achievement of the Business Service Centre.  This role leads the Collections team with a focus on the efficient delivery of departmental objectives in the context of professional Finance support to the business.


The Team Leader is highly organized with excellent communication, planning, and time management skills.  They are commercially aware and have an in-depth understanding of business operations and systems.  They are confident in their leadership skills and ability to motivate, delegate, and organize the team to meet all objectives to a high level.


Key Duties & Responsibilities

  • Supervise the team of 7 people on all day to day activities

  • Lead and develop a team of Collections Specialist: make sure they are highly engaged, set the individual/team targets together and provide them with exemplary support to ensure the goals are met (or better yet, exceeded)
  • Ensuring all processes are compliant with SOX requirements at all times
  • Project support - Support the Service Centre Manager on ad hoc tasks, projects, and on-going improvement activities
  • Continuous improvement - Actively initiate and drive continuous improvement initiatives in Collections.
  • Ensuring producing accurate reports for management on a daily/weekly/monthly basis with attention to detail
  • Debt collection
  • Ensure that the procedures set out in tools such as iController for follow up of outstanding receivables are followed by the Team
  • Work closely with business units on improving efficiency and quality of debt collection processes
  • Liaise with team members on collection issues and make recommendations for appropriate action
  • Liaise with legal representatives at final demand stage on the appropriate course of action


Key Results Indicators & Measures of success          

  • Ongoing process improvement initiatives
  • Timely collection & quality of debt
  • Adherence to iController procedures by the Collections team
  • Maximise cash flow by keeping outstanding debt to a minimum


Skills / Knowledge & Experience

  • Experience from Collections and Account Receivable
  • Commensurate to 4/5 years’ experience in a similar role
  • Experience of working on ERP Finance systems
  • Demonstrable experience of managing a successful team
  • Experience of working for an International Company would be advantageous
  • Experience of working in a Service center would be advantageous
  • Live by the CDK values in your daily behaviors, communications and actions

Qualifications required

  • Essential
  • Accounting Technician qualification
  • Proficient English Language skills



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