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Process Analyst

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Date: Apr 26, 2019

Location: Salt Lake City, UT, US, 84116

Company: CDK

Job Description

Accelerate Your Career

Drive global technology


With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   


We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.


From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

Position Responsibilities & Essential functions

  • Monitor customer product usage and deploy cases to proper department for intervention.
  • Responsible for root cause analysis of user business problems and the development of recommendations to meet recurring revenue requirements.
  • Analyzes moderately complex business problems to be solved with systems, such as Salesforce.
  • Defines problems, evaluates and prioritizes requirements, and implements systems to meet internal business and user requirements for non-routine projects.
  • Collaborates with multiple cross-functional areas externally and internally for the implementation of system and business processes.
  • Exercises sound judgement within defined procedures and practices to determine appropriate actions when accomplishing objectives.
  • Applies a broad range of theories, concepts, principles, and methodologies to analytical assignments.
  • Works under limited direction. Determines and develops approach to solutions. Work is evaluated upon completion to ensure objectives have been met.


Qualifications & Job Requirements

  • Bachelor’s degree and/or a minimum of 2 years of experience
  • Superior Knowledge of Microsoft Excel



  • Knowledge of Tableau
  • Knowledge of Salesforce 
  • Knowledge of JIRA and the Atlassian Toolset
  • Strong problem solving skills. Must be able to solve complex problems. 
  • Six Sigma knowledge is a plus
  • Strong organizational skills


CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

Nearest Major Market: Salt Lake City

Job Segment: Outside Sales, Supply, Advertising, Sales, Operations, Marketing

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