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Business Operations Reporting Analyst IV

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Date: May 18, 2019

Location: Seattle, WA, US, 98104

Company: CDK

Job Description

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

 

This organization believes that each employee makes a significant contribution to our success.  That contribution should not be limited by the assigned responsibilities.  This position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to just the work identified.  It is our expectation that each employee will offer his/her services where ever and whenever necessary to ensure the success of our endeavors.

 

POSITION SUMMARY

The Business Systems Analyst IV provides advanced level of expertise in identifying, driving, developing and/or deploying technical systems and/or reporting solutions within the Services group.  Associate is responsible for independently conducting the analysis of business issues and requests that require the creation, updating and/or enhancements to Services business systems and/or reporting solutions.  Applies strong knowledge of established Services business processes to recommend appropriate solutions that help solve the identified business need(s).  Utilizes advanced knowledge of SQL, Tableau, SalesForce and/or other applicable tools, technology, and business systems to perform gap analysis, document business requirements, recommend solutions, identify level of effort and deliver on complex business-critical projects. Works directly with business and technology stakeholders, Services program management and supporting resources to identify and recommend appropriate technical solutions.  Performs configuration and testing of agreed upon solutions as assigned.  Provide expert level of technical and business expertise to other team members including solution analysis, quality review and testing of developed solutions.  Actively participates in business strategy discussions relating to new functionality, system solutions or other broadly scoped initiatives as assigned.

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PRINCIPAL DUTIES & RESPONSIBILITIES 

           

  • Business Analysis: Plans, conducts, and documents analysis efforts associated with assigned business processes and issues or initiatives that require creation of new and/or updating of existing business systems, tools and/or critical business processes. This includes managing business process review (BPR) sessions with stakeholders, documenting business requirements, providing relevant solution options and creation of functional specifications and use-cases to support any associated business system configuration or development efforts.
  • Systems/Application Support and Administration: Provides expert level of systems support, maintenance and administration for assigned systems.  This includes administration and configuration associated with assigned database, CRM, telephony or related applications and tools to ensure alignment with the requirements of the business.  Provide subject matter expert to team members and stakeholders on assigned systems and other business-critical applications.
  • Reporting Development and Data Analysis.  Develops, executes, and maintains assigned datasets, reports and data mining efforts specific to all core business systems supported by the Services Operations team.  This includes performing expert level data and impact analysis on assigned metrics, business processes and systems to ensure accuracy and relevance to Services initiatives and business priorities.

     

    KNOWLEDGE, SKILLS, AND ABILITIES

     

  1. Proven track record of researching and analyzing complex technical issues and then summarizing them via table, graphs, and written analysis
  2. Strong verbal and interpersonal skills; exceptional writing skills demonstrated by delivering clear, correct and timely communications and effectively working with others.
  3. Ability to analyze complex data or systems issues and to provide actionable recommendations to impacted teams based on the analysis
  4. Ability to analyze complex business processes and identify efficiency opportunities and/or solutions to resolve process gaps or related business challenges
  5. Identify, develop and document requirements that clearly support and communicate needs to Services stakeholders, IT and supporting teams
  6. Ability to effectively present analysis and data findings to wide range of technical and non-technical audiences
  7. Detail oriented with excellent time management and organizational skills to meet critical deadline
  8. Ability to interface effectively with multiple functions/organizations and all levels of management.
  9. Ability to design solutions that anticipate areas of contention and are adaptable to future changes
  10. Strong data and problem solving ability
  11. Ability to analyze, test and document solutions to ensure business requirements have been satisfied
  12. Ability to administer data warehouse systems and other assigned systems/tools
  13. Ability to effectively troubleshoot data inaccuracies, identify root causes, and take corrective action
  14. Ability to effectively mentor and train associates within job family

     

PREVIOUS SKILLS OR EXPERIENCE

 

  1. Documenting and managing business and functional requirements required
  2. 3+ years administering CRM or like systems/tools.  Salesforce.com experience preferred.
  3. 4+ years using SQL or other relational database query tools to mine and maintain applicable datasets.  This includes performing complex SQL work: query, code, mapping and related activities
  4. 4+ years developing and building reports in Tableau, Oracle BI or similar database-driven solutions
  5. Provided business and/or data analysis expertise on key contact center (or like) systems such as CRM, Customer Satisfaction (CSI), Workforce Management and/or Call Monitoring systems
  6. 5+ years in performing complex business systems analysis that included gathering and writing detailed business requirements, identifying recommendations, and building and testing of use-cases that support customer needs.

 

 

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

Duties are performed in an office environment while sitting at a desk or computer table.  Duties require the manual ability to utilize a computer keyboard and the ability to read printed material.  Duties may require the ability to travel via automobile or airplane.  Duties may require being on call periodically and working outside of normal working hours (holidays, evenings and weekends).

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


Nearest Major Market: Seattle

Job Segment: Operations Manager, Outside Sales, Oracle, Database, Operations, Sales, Technology

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