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Email Marketing Team Manager

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Date: Jun 10, 2019

Location: Seattle, WA, US, 98104

Company: CDK

Job Description

Accelerate Your Career

Drive global technology

 

With more than $2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers.   CDK Global solutions automate and integrate critical processes from pre-sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.   

 

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

 

From data scientists to sales and client service experts, we’re hiring to support your growth and ours - Green light your career.  

 

In this role, you will be responsible for managing a team of client-facing email marketing consultants who deliver email marketing to our customers.  The team of Specialists is responsible for managing account relationships to include strategic understanding of customer's business needs and how this drives their digital marketing; creating and executing email; analyzing results and conducting ongoing optimization and coordinating across teams to support reporting and drive ongoing performance improvement.

 

KEY RESPONSIBILITIES:

 

  • Manage a team to deliver on defined performance targets. Continue to refine these targets as product offerings evolve.
  • Manage day-to-day activities of the team including scheduling, communicating process, policies, performance, quality expectations, technical and product updates, as well as department and company information.
  • Provide management and professional guidance to team members through regular one-on-one meetings, regular team meetings, monthly quality reviews, quarterly and annual performance goals and reviews, documenting and delivering timely performance and behavior feedback while taking appropriate disciplinary actions as required.
  • Responsible for determining staffing needs including hiring, disciplinary actions and terminations.
  • Assist with email marketing performance reviews, Adhoc reports, projects and ongoing optimization around operations and marketing delivery.
  • Responsible for participating in launch projects and being the representative and spokesperson for the email Marketing Services functions.
  • Ensure cross-teaming within the Digital Marketing Services group, all of Services, Sales, and the Advertising COE to support high-level delivery to our customers.
  • Train and guide employees on all aspects of email marketing execution, best practices, optimization and troubleshooting.
  • Demonstrate Leadership traits.
  • Attend and represent team in customer meetings and marketing events as needed.
  • Conduct, review, and respond to customer feedback and prepare action plans to address identified issues. Improve customer relations, which are reflected in customer service index (CSI) and net promoter score (NPS).

 

REQUIREMENTS:

 

  • 3+ years management experience.
  • 2+ years experience delivering email marketing services is required.
  • Strong Analytical skills with advanced experience in excel or tableau strongly desired.
  • Google AdWords certification preferred. Photoshop/DreamWeaver expertise strongly desired.
  • Experience developing, implementing and gauging the success of new processes from the ground up.
  • Expertise delivering performance analysis to both internal and external customers.
  • Ability to coach employees in areas of both client management and digital marketing delivery.

 

 

 

CDK Global knows you have passions outside of work.  You have family, friends, sporting events, and lots of things going on.   That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.   All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.

At CDK, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  


Nearest Major Market: Seattle

Job Segment: Advertising, Outside Sales, Marketing Manager, Supply, Marketing, Sales, Operations

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